Top 10 MSP Billing Blunders (EP 949)

Carey Holzman joins me to trace his journey from TRS‑80s and dishwashers to building one of the best‑known PC repair channels on YouTube. We dig into staying solo, dealing with “since you’re here” clients, navigating Windows updates, and why remote access changed everything for small IT shops.​

Recorded live in the vendor hall at Zero Trust World, this conversation with Kaseya’s Greg Jones covers how Kaseya is pivoting from pure product to true MSP enablement. Greg walks through changes in contracts, support, and account management, plus previews upcoming innovation announcements. We close with his One Minute Wednesday book project and the power of the MSP community rallying for a good cause.

Live from Zero Trust World 2026, Uncle Marv and Brian Weiss break down the latest ThreatLocker updates, including its new Access Control capability for secure, policy‑driven access to Microsoft 365 and internal resources. They unpack how this impacts cybersecurity for MSPs, especially around identity protection, device compliance, and replacing legacy VPN or ZTNA solutions. Perfect for IT professionals looking to level up managed services, IT compliance, and zero‑trust security strategies.

In this episode, I’m hanging out with Joshua Zukerman from Snow Pond Technology up in Maine, and we walk through his 20‑plus‑year journey from pulling cable and fixed wireless to running a boutique MSP. We talk about his client mix, his stack, and how he’s slowly dragging long‑time break‑fix customers into the managed services world in a market that’s always a little behind the curve.

If you run an MSP or IT services firm, this conversation dives deep into real-world IT operations, cybersecurity strategy, and vendor management. Zach outlines how Net-Tech delivers responsive IT solutions for distributed clients, manages SLAs with demanding users like attorneys and auto dealers, and navigates challenges like ticket compliance and multi-factor authentication. The episode also covers how they replaced a legacy security product, standardized on ThreatLocker, and now use its modules as a core part of their managed security services.

Recorded on-site at ThreatLocker’s Zero Trust World, this episode features Matt Solomon explaining how BetterTracker evolved from Channel Program into a full SaaS and subscription management platform for MSPs. Matt and Marv share examples of nonprofits, enterprises, and co-managed clients where better visibility into tech spend led to big savings and new recurring revenue.

Uncle Marv checks in from Zero Trust World 2026 in Orlando, sharing a behind-the-scenes sound check from the vendor hall and outlining what attendees can expect from the event. He highlights key sponsors, the intense cybersecurity focus, and plans for recording several on-site episodes over the next few days.

CISA’s CIRCIA rules could change how every major incident gets handled—especially for MSPs supporting regulated industries. Uncle Marv breaks down the 72-hour incident reporting clock, the 24-hour ransom payment report, and why MSPs may get pulled into scope sooner than expected.

Landon Beall and Jason Miller from Unbound Digital and Designer Ready join Uncle Marv to unpack why MSPs can’t afford to ignore client websites anymore. They break down ADA/WCAG compliance, real-world security incidents, uptime, and how to turn web design into a flat-fee managed service offering for your stack.

Uncle Marv reconnects with Steve “DoorToDoor Geek” McLaughlin to revisit the origins of Podnutz, Android App Addicts, and Podnutz Pro, the show that eventually became the IT Business Podcast.

In this conference debrief, Marvin and Eric break down Right of Boom’s security-first MSP focus, longer workshop-style sessions, and why it attracts compliance-driven providers working with FTC, HIPAA, and CMMC requirements. Nick Wolf from Cork joins to explain Cork’s Cyber Score, financial protection, and how MSPs are baking incident response coverage into their standard security stack. Perfect for MSPs and IT pros who want to level up cybersecurity, compliance, and conference strategy in 2026.

Tired of reactive MSP chaos? Nancy Henriquez delivers battle-tested wisdom from her book "Break-Fix to Breakthrough," showing how she lived her own advice amid family health crises while restructuring Sibyl Consulting. This episode arms you with the mindset upgrade every IT pro needs to scale without burnout.

Roddy Bergeron, Sherweb's Cybersecurity Technical Fellow, joins Uncle Marv to flip MSP security from tool-focused to a people-first operating system. They dive into Sherweb's new Cyber MSP Community, vendor onboarding strategies, and real-talk on cyber insurance and outages. MSPs get practical playbooks for CIS controls and client conversations that drive outcomes.

Are you secretly working for your biggest client instead of running your MSP? In this solo Wednesday live show, Uncle Marv unpacks how your largest, loudest client can quietly crush your margins, burn your time, and dictate your entire operation if you’re not careful. Using UPS cutting Amazon and his own decision to fire a huge multi-office client, he gives you a practical roadmap to reclaim control.

Uncle Marv sits down with Raffi Jamgotchian of Triada Networks to unpack what Zero Trust really means for MSPs and IT providers, beyond just buying another tool. They walk through real-world stories, using ThreatLocker, EDR, ZTNA, Intune, and conditional access, and how to turn “never trust, always verify” into practical operations.​