Your Customer Is Your Paycheck: Why It Matters (EP 901)

Your Customer Is Your Paycheck: Why It Matters (EP 901)

Author: Marvin Bee September 18, 2025 Duration: 55:18
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)
TechnologyBusinessEntrepreneurshipNews
From broken appliances to botched phone ports, I explore why customer service so often falls flat—and how IT providers can stand out by making the service experience truly easy and memorable for every client.

Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) by Marvin Bee is where managed service providers and IT professionals come for straight, practical guidance. This podcast dives into the real-world challenges of running and growing an IT services business - from pricing and packaging to sales, operations, and client management. Each episode features conversations with seasoned IT pros who share hard-earned lessons, proven strategies, and honest stories from the field. Whether youre just starting your MSP or looking to streamline and scale, youll find actionable tips you can apply right away. Listen episodes to stay ahead of industry trends, avoid common pitfalls, and sharpen both your technical and business skills. This podcast is your ongoing companion for building a stronger, smarter, and more profitable IT business in a fast-changing tech landscape.
Author: Language: en-us Episodes: 100

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Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)
Podcast Episodes
How Zachary Kinder Runs a Zero Trust MSP (EP 968) [not-audio_url] [/not-audio_url]

Duration: 20:32
If you run an MSP or IT services firm, this conversation dives deep into real-world IT operations, cybersecurity strategy, and vendor management. Zach outlines how Net-Tech delivers responsive IT solutions for distribute…
Stopping SaaS Waste with BetterTracker (EP 967) [not-audio_url] [/not-audio_url]

Duration: 19:03
Recorded on-site at ThreatLocker’s Zero Trust World, this episode features Matt Solomon explaining how BetterTracker evolved from Channel Program into a full SaaS and subscription management platform for MSPs. Matt and M…
Sound Check from Zero Trust World (966) [not-audio_url] [/not-audio_url]

Duration: 9:12
Uncle Marv checks in from Zero Trust World 2026 in Orlando, sharing a behind-the-scenes sound check from the vendor hall and outlining what attendees can expect from the event. He highlights key sponsors, the intense cyb…
CISA’s Incident Reporting Rules: MSP Impact (EP 965) [not-audio_url] [/not-audio_url]

Duration: 14:32
CISA’s CIRCIA rules could change how every major incident gets handled—especially for MSPs supporting regulated industries. Uncle Marv breaks down the 72-hour incident reporting clock, the 24-hour ransom payment report,…
Websites as a Service for MSPs (EP 964) [not-audio_url] [/not-audio_url]

Duration: 1:01:44
Landon Beall and Jason Miller from Unbound Digital and Designer Ready join Uncle Marv to unpack why MSPs can’t afford to ignore client websites anymore. They break down ADA/WCAG compliance, real-world security incidents,…
DoorToDoor Geek: Podnutz Origins (963) [not-audio_url] [/not-audio_url]

Duration: 48:35
Uncle Marv reconnects with Steve “DoorToDoor Geek” McLaughlin to revisit the origins of Podnutz, Android App Addicts, and Podnutz Pro, the show that eventually became the IT Business Podcast.
MSP Expo & Right of Boom - 2026 Conference Debrief [not-audio_url] [/not-audio_url]

Duration: 40:48
In this conference debrief, Marvin and Eric break down Right of Boom’s security-first MSP focus, longer workshop-style sessions, and why it attracts compliance-driven providers working with FTC, HIPAA, and CMMC requireme…
Break-Fix to Breakthrough Mindset (961) [not-audio_url] [/not-audio_url]

Duration: 25:18
Tired of reactive MSP chaos? Nancy Henriquez delivers battle-tested wisdom from her book "Break-Fix to Breakthrough," showing how she lived her own advice amid family health crises while restructuring Sibyl Consulting. T…
Build MSP Security Like a Pro with Roddy Bergeron (960) [not-audio_url] [/not-audio_url]

Duration: 1:09:38
Roddy Bergeron, Sherweb's Cybersecurity Technical Fellow, joins Uncle Marv to flip MSP security from tool-focused to a people-first operating system. They dive into Sherweb's new Cyber MSP Community, vendor onboarding st…
Your Biggest Client Is Killing You! (959) [not-audio_url] [/not-audio_url]

Duration: 47:33
Are you secretly working for your biggest client instead of running your MSP? In this solo Wednesday live show, Uncle Marv unpacks how your largest, loudest client can quietly crush your margins, burn your time, and dict…

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