How to Process Map Your Business for Growth (Episode 77)

How to Process Map Your Business for Growth (Episode 77)

Author: Chad Lingafelt, Tony Hokanson, Lars Johnston May 7, 2026 Duration: 1:26:53

Fresh off a sales training in North Carolina, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) tackle their most technical "homework" assignment yet: Process Mapping.

Inspired by Elon Musk’s "Five-Step Process" and the realization that many security businesses are "built around the edge case," the trio discusses how to visualize the invisible workflows that are draining their profitability. From Lars’s "horrifying" discovery of a loose email-quote process to Chad’s radical use of Meta smart glasses and AI to time-code technician efficiency, this episode is a masterclass in operational hygiene. Learn why "everyone being responsible" means nobody is responsible, and how to stop optimizing processes that shouldn't even exist.


Tune into Unlocked Podcast for a grounded, cross-border conversation about what it really takes to build a company meant to last. You’ll hear from three practicing business owners, each running their own operations from distinct locations-North Carolina, Minnesota, and Alberta, Canada. They don’t deal in abstract theory; instead, they draw directly from their own evolving playbooks, setbacks, and hard-won victories. The dialogue in this podcast revolves around practical strategies and philosophical shifts necessary for creating enterprises that can thrive beyond a single owner’s tenure. Episodes delve into the nuanced decisions around leadership transition, cultivating a resilient company culture, and implementing systems that ensure stability through market changes. It’s a candid exchange between peers who are in the trenches themselves, offering listeners a rare, ongoing case study from multiple industries and perspectives. If you’re steering a business and thinking about its legacy, this series provides a thoughtful, actionable companion for the long journey ahead.
Author: Language: English Episodes: 79

Unlocked Podcast
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