Price vs. Value: A Masterclass in Selling in the Security Industry (43)

Price vs. Value: A Masterclass in Selling in the Security Industry (43)

Author: Chad Lingafelt, Tony Hokanson, Lars Johnston August 14, 2025 Duration: 43:50

Are your customers focused solely on the lowest price? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical difference between selling based on price and selling based on value. They share their philosophies on pricing strategy, the psychology of customers, and the art of justifying your value proposition. Drawing on insights from "Never Split the Difference" and "StoryBrand," Lars explains his strategy of positioning himself as an independent third-party consultant to help customers find the best solution, not just the cheapest. The hosts also debate a contentious topic: line-item pricing versus lump-sum project totals, exploring the pros and cons of each approach. This episode is a masterclass in understanding what truly drives purchasing decisions, providing actionable takeaways for business owners who want to move beyond competing on price and build stronger, more profitable relationships with their customers.


Tune into Unlocked Podcast for a grounded, cross-border conversation about what it really takes to build a company meant to last. You’ll hear from three practicing business owners, each running their own operations from distinct locations-North Carolina, Minnesota, and Alberta, Canada. They don’t deal in abstract theory; instead, they draw directly from their own evolving playbooks, setbacks, and hard-won victories. The dialogue in this podcast revolves around practical strategies and philosophical shifts necessary for creating enterprises that can thrive beyond a single owner’s tenure. Episodes delve into the nuanced decisions around leadership transition, cultivating a resilient company culture, and implementing systems that ensure stability through market changes. It’s a candid exchange between peers who are in the trenches themselves, offering listeners a rare, ongoing case study from multiple industries and perspectives. If you’re steering a business and thinking about its legacy, this series provides a thoughtful, actionable companion for the long journey ahead.
Author: Language: English Episodes: 76

Unlocked Podcast
Podcast Episodes
Organic AI Adoption? (Episode 65) [not-audio_url] [/not-audio_url]

Duration: 58:58
In Episode 65, Chad, Tony, and Lars explore how business owners can turn unexpected chaos into operational gold. When a rare North Carolina snowstorm threatened to derail a week of factory training for the Calgary team,…
Building Habits for a Successful 2026 (62) [not-audio_url] [/not-audio_url]

Duration: 1:05:51
In this episode, the team dives into the specific habits and systems required to turn 2026 goals into reality. Tony from Assured Security admits that while he used to struggle with organizational details, he has found su…
Strategic Selling: Unlocking Growth by Converting CapEx to OpEx [not-audio_url] [/not-audio_url]

Duration: 1:03:23
In the first official deep dive of 2026, the Unlocked Podcast team explores a game-changing sales strategy: shifting high-ticket security solutions from Capital Expenditures (CapEx) to Operating Expenses (OpEx). Chad fro…
2026 Strategy: Operational Spring Cleaning [not-audio_url] [/not-audio_url]

Duration: 1:01:49
Welcome to the first episode of 2026! We have officially hit Episode 60, and to celebrate this milestone, the team is pulling back the curtain on the "magic" that keeps the Unlocked Podcast consistent. Chad Lingafelt fro…
2025 Successes: Reflection, Discipline, and Leveling Up (59) [not-audio_url] [/not-audio_url]

Duration: 59:14
As the year comes to a close, the hosts take a moment for reflection—a crucial and often overlooked discipline for busy entrepreneurs. Tony from Assured Security shares his pride in the team's resilience, detailing how t…
Post-Conference Paralysis: How to Prioritize Your Best Ideas (58) [not-audio_url] [/not-audio_url]

Duration: 58:11
Do you return from every conference or book with a notebook full of ideas only to suffer from "whiplash" and implement nothing? Tony from Assured Security admits this struggle with prioritization, often running after the…
Vertical Market Strategy: Defining Your Focus for Scale [not-audio_url] [/not-audio_url]

Duration: 1:13:48
Are you spreading your business too thin by trying to be "all things to all markets"? This episode dives into the critical strategy of defining your ideal vertical market for growth. Lars from Calgary Lock & Safe, Tony f…