Crisis Communications 101: Successful strategies for hospitality companies + people and beyond

Crisis Communications 101: Successful strategies for hospitality companies + people and beyond

Author: Washington Hospitality Association December 19, 2024 Duration: 1:01:16

Preparing for a crisis is not just an option but a necessity in today's world. Your response to the chaotic emergence of a crisis determines whether you control the situation or let it escalate. Seattle public relations firm Fearey ensures your communication is clear, authoritative, and aligned with ongoing actions.

CEO Aaron Blank will show you how to stabilize operations, protect your reputation and engage critical stakeholders with a unified strategy. Preparation is the key to success.

This session will offer:

  • Real-world samples of what to do when stuff gets out of control
  • Reveal what you must do during a crisis
  • Five critical steps your organization should take in advance to ensure you're ready for the inevitable issues that can emerge at any moment

We say it takes 20 years to build a reputation but less than five seconds to destroy it!

Tune in to this webinar and you’ll walk away with actionable steps to fortify your organization and ensure your team is well-prepared for whatever the future may hold.

You can find the presentation slides here

Aaron Blank and Fearey Group are members of the Washington Hospitality Association's Advisory Network. If you are a member of the association, you are entitled to 30-minute consultations with any of our advisors. Reach out to your territory manager for more information.

Subscribe to Washington Hospitality Industry Podcast on Soundwise


Produced by the Washington Hospitality Association, the Washington Hospitality Industry Webcast serves as a direct line to the vital information that keeps restaurants, hotels, and venues across the state running. This isn't a general business podcast; it's a focused resource built from the ground up for owners, managers, and staff navigating the unique landscape of Washington's hospitality sector. You'll hear recorded webinars that dive deep into operational how-tos, from compliance updates and workforce management to innovative customer service strategies. Regular news segments break down the latest legislative changes and economic trends that directly impact your bottom line, offering clarity on complex regulations. The audio format of this podcast makes it easy to stay informed during a commute or between shifts, transforming industry updates into actionable intelligence. Tune in for exclusive access to expert discussions and practical resources designed to strengthen your business, support your team, and enhance the guest experience. The Washington Hospitality Industry Webcast is your partner in building a more resilient and successful operation, one episode at a time.
Author: Language: English Episodes: 100

Washington Hospitality Industry Webcast
Podcast Episodes
Alcohol to go with the LCB [not-audio_url] [/not-audio_url]

Duration: 20:13
During the 2023 legislative session, the Washington state legislature passed Substitute Senate Bill (SSB) 5448 regarding an extension of alcohol delivery and takeout privileges introduced by the legislature during the CO…
CEO Podcast with special guest, Shaiza Damji [not-audio_url] [/not-audio_url]

Duration: 28:53
This month, Anthony welcomes Shaiza Damji, principal & managing director of 360 Degree Hotel Group and a 2023 winner of the Burtenshaw Lifetime Achievement Award. The two talk about Damji's leadership style, her professi…
Small business fall finance check-up with Adesso Capital [not-audio_url] [/not-audio_url]

Duration: 19:02
Did you know 66% of small business owners say they have come up short on funds? Maybe you applied for ERC funds and are still waiting for the IRS, or maybe you didn't qualify for ERC at all. Adesso Capital is excited to…
CEO Podcast with special guest, Sen. Mark Mullet [not-audio_url] [/not-audio_url]

Duration: 21:52
The Washington Hospitality Association is proud to have Sen. Mark Mullet on the show with Anthony this month. Mullet is the association's endorsed candidate for governor of the state of Washington. The two discuss public…
Improving COGS management [not-audio_url] [/not-audio_url]

Duration: 48:57
Daniel Kezner and Leigha Bone of Kezner Consulting Group share tools and strategies to respond faster to COGS challenges, enabling you to maintain profitability (while managing declining budgets efficiently). Controlling…