Heart v Head PR

Heart v Head PR

Author: BBC Radio 4 February 18, 2026 Duration: 30:55

How do you fight a PR battle when everyone's already decided you're the bad guys?

That's the problem facing the water industry on the eve of a new Channel 4 factual drama called Dirty Business. The clue is in the title. It focuses on a 10-year investigation into sewage-polluted waters.

Sticking to the facts is a basic rule of PR - but when coming up against raw anger and emotion, do you need more than facts? How do you appeal to hearts as well as minds?

On the extended edition on BBC Sounds, PR itself is in the dock. Two firms have found themselves making rather than shaping the news in recent weeks - over the Epstein files and allegations of trying to journalists. Put mildly, the companies involved have a battle on their hands to protect their own reputations. David and Simon explain why.

And if you think Heathrow is too crowded, you're very much mistaken. According to the CEO of the airport, it's simply because people are 'walking in the wrong places'. He might have a point, but the problem is, if you say something that sounds ridiculous, it doesn't matter how right you are - you're wrong.

Producer: Duncan Middleton Editor: Sarah Teasdale Executive Producer: Eve Streeter Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4


Tune in to When It Hits the Fan for a masterclass in reputation management, hosted by two insiders who have lived through the pressure of the headlines. David Yelland, former editor of The Sun, and communications expert Simon Lewis, bring their unparalleled experience to this BBC Radio 4 podcast. Each week, they dissect the most spectacular public relations meltdowns making news, offering a rare glimpse into the frantic world of crisis managers and spin doctors. You’ll hear them trace the origins of a scandal, pinpointing the exact moment strategies began to unravel and public perception shifted. This isn't just commentary; it's a forensic breakdown of how modern media storms are weathered or worsened by those in charge. The analysis is grounded in real-world stakes, exploring the political and personal consequences of every misstep and recovery attempt. For anyone fascinated by the intersection of media, power, and human error, this podcast provides an essential and gripping narrative. Listening feels like being in the room for a candid, post-mortem between two veterans who understand the game better than most. Their conversations reveal the mechanics behind the news cycle, making sense of how stories explode and what happens when control is lost.
Author: Language: English Episodes: 100

When It Hits the Fan
Podcast Episodes
Power, PR and the 'Epstein Class' [not-audio_url] [/not-audio_url]

Duration: 30:43
Imagine being able to read the private emails sent between some of the most powerful people on the planet. This week, David Yelland and Simon Lewis do exactly that. The release of thousands of pages from the so-called Ep…
Is the BBC 'hopeless at PR'? [not-audio_url] [/not-audio_url]

Duration: 27:34
"They make really stupid basic mistakes and they are hopeless at PR."If you're a podcast about PR, then that quote - made about the BBC this week - is a good place to start when assessing the reputation of the Corporatio…
Two Weeks that Shook the Palace [not-audio_url] [/not-audio_url]

Duration: 31:43
It was barely a fortnight - but in that time everything seemed to change.This week, David Yelland and Simon Lewis look at the dramatic way Buckingham Palace responded to the growing crisis over the then-Prince Andrew. Go…
The Strictly Bombshell [not-audio_url] [/not-audio_url]

Duration: 36:06
As PR moves go, it would surely have earned a '10 from Len'.But what about the BBC's own communications team, who were seemingly as surprised as everyone else when Tess Daly and Claudia Winkleman announced they were leav…
The Prince Andrew Crisis [not-audio_url] [/not-audio_url]

Duration: 25:59
No more Duke of York, no more Order of the Garter. But he is still Prince Andrew. And he is still the King's brother.This week, David Yelland and Simon Lewis look at how Buckingham Palace is trying to distance the Royal…
What Victoria Beckham's revelation reveals about PR [not-audio_url] [/not-audio_url]

Duration: 27:48
Victoria Beckham is no stranger to headlines. And now she's revealed that intense media scrutiny led to her developing an eating disorder. Cue more headlines. One particular article stood out, which asked why those aroun…
Michelle Mone: Her PR Rise and Fall [not-audio_url] [/not-audio_url]

Duration: 32:04
This week, David and Simon look at Michelle Mone's meteoric rise and spectacular fall - and examine the PR decisions that have come back to haunt her.The Baroness has come out swinging after a judge ruled a company linke…
Prince Harry and the Men in Grey Suits [not-audio_url] [/not-audio_url]

Duration: 28:23
It was all going so well. Just a couple of weeks ago, it looked like a genuine reconciliation was on the cards between Prince Harry and his father, the King. But in the past few days, there's been a blizzard of headlines…
Why the Macrons are willing to bare all [not-audio_url] [/not-audio_url]

Duration: 30:38
We are living in troubling times when Emmanuel Macron and his wife, Brigitte, feel they have to go to court to prove she is a woman. The couple's lawyer says 'a line has been crossed' by an online influencer who has repe…