#85 XTraw AI Roundtable 2: Customer Experience, Modernization and AI

#85 XTraw AI Roundtable 2: Customer Experience, Modernization and AI

Author: Venkata"Raghu Banda" May 17, 2024 Duration: 57:25

In this episode 85, also the second AI round table hosted by XTraw AI, I had the pleasure of talking with Sara Faatz, Director of Technology community relations at Progress and Dave Hoekstra, Product Evangelist from Calabrio. We talked about the aspects around customer experience, modernization and the impact of AI.

- Developers harnessing AI to keep customer experience in mind.

- Challenges faced by Customer experience organizations and how AI can mitigate them.

- Landscape of Customer experience in the contact center industry.

You can reach on linkedIn @ Sara Faatz with Progress

You can reach on linkedIn @ Dave Hoekstra with Calabrio

My linkedIn @ Raghu Banda

Our website @ XTraw AI


Hosted by Venkata "Raghu" Banda, XTraw AI: Machine Learning and AI Applications is a regular conversation for anyone curious about how these technologies are reshaping our world. Instead of abstract theory, each episode focuses on practical uses and the tangible impact of artificial intelligence. You'll hear discussions that unpack how machine learning models are built and deployed in real scenarios, from everyday tools to complex industry systems. Raghu brings a grounded perspective to these topics, releasing new conversations once or twice a month. This podcast serves as a reliable source for understanding the trajectory of AI, cutting through the hype to examine what these applications actually do and where they might lead us next. The tone is exploratory and thoughtful, designed for both technical professionals and engaged enthusiasts who want to stay informed. By tuning in, you gain insight into the mechanisms behind intelligent systems and the considerations that guide their development. It’s about connecting the dots between algorithmic concepts and the solutions you encounter, all within a manageable, ongoing format that deepens your comprehension with each installment.
Author: Language: English Episodes: 100

XTraw AI: Machine Learning and AI Applications
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