Scaling Trust in the Next Era of Insurance - with Kiruba Eswaran of Eleos Life

Scaling Trust in the Next Era of Insurance - with Kiruba Eswaran of Eleos Life

Author: Daniel Faggella February 9, 2026 Duration: 24:14

Today's guest is Kiruba Eswaran, CEO at Eleos Life. Eleos Life provides a fully digital platform for life and disability insurance. The platform offers 24/7 AI-guided assistance to help users navigate the application process, compare options, and manage coverage. It also includes optional wellness-related perks available to eligible customers. Kiruba joins Emerj Client Narrative & Content Strategy Lead,  Nick Gertsch, to discuss how data and AI are reshaping insurance distribution, from improving customer education at scale to embedding protection at the right moments inside modern digital ecosystems. Kiruba also shares practical takeaways on where AI is driving real ROI, including scaling compliant policy support, increasing conversion through comprehension and "positive friction," and reserving human advisors for the empathy-heavy moments that require deeper personalization. Want to share your AI adoption story with executive peers? Click emerj.com/expert for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/mediakit.


Hosted by Daniel Faggella, the AI in Financial Services Podcast cuts through the hype to explore how artificial intelligence is practically applied in banking, insurance, and investing. This isn't a theoretical discussion; it's a grounded conversation for executives and decision-makers who need to understand where real value lies. Every episode features direct interviews with those on the front lines-leaders from major global financial institutions and founders of pioneering AI companies-to dissect what actually drives return on investment. You'll hear candid stories of successful implementations, honest assessments of setbacks, and strategic insights into building a viable AI roadmap without needing a technical background yourself. The focus remains squarely on actionable intelligence: identifying tangible opportunities, formulating a coherent strategy, and ultimately delivering measurable results. By tuning into this podcast, you gain access to a clear-eyed view of an evolving landscape, learning directly from peers who are navigating the same complex challenges of integrating advanced technology into established financial systems.
Author: Language: English Episodes: 100

AI in Financial Services Podcast
Podcast Episodes
Driving Financial Inclusion with AI - with Kelly Uphoff of Tala [not-audio_url] [/not-audio_url]

Duration: 17:31
Today's guest is Kelly Uphoff, Vice President of Data Science at Tala. Tala is a fintech company that develops an app that lets users bridge digital and cash ecosystems seamlessly to manage their finances. Kelly joins Em…