Creating Trusting Relationships with Cleaning Customers

Creating Trusting Relationships with Cleaning Customers

Author: Angela Brown November 7, 2023 Duration: 6:39

Nothing is more vital in cleaning than building trusting relationships with cleaning customers. Join host Angela Brown and guest Shari Cedar, VP of AK Building Services, to gain insights on fostering rapport and loyalty. Learn tips on clear communication, exhibiting competence, and providing top-notch service. Shari explains why taking the time to connect with clients as people first is key.

Tune in for an engaging and informative discussion and gain the knowledge and inspiration you need to strengthen your bonds with clients, elevate your cleaning business, and ultimately secure long-term success in the industry. This episode is a must-listen for cleaning professionals looking to excel in customer service and build lasting trust with their clientele.

Creating Trusting Relationships with Cleaning Customers Chapters:
00:00 Introduction and Excitement to have Sherry Seder as Guest 
00:57 Difference in Customer Interaction between Residential and Commercial Cleaning 
02:23 Various Methods of Checking in with Customers

RESOURCES -----------------
The Ultimate Guide to Move In Move Out Cleaning - https://amzn.to/45RX0KZ
How to Start Your Own House Cleaning Company - https://amzn.to/3Mlfe0I
Starting a Business QuickStart Guide: The Simplified Beginner's Guide - https://amzn.to/47910bH
Amazon Basics Tall Kitchen Drawstring Trash Bags - https://amzn.to/3MrZokW
Magic Erasers from Mr. Clean Professional - https://amzn.to/49lKfeP
(When available, we use affiliate links and as Amazon Associates we earn a commission on qualifying purchases.)

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*** TRAINING & CLEANING CERTIFICATION***
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*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
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SOCIAL MEDIA ---------------

*** CONNECT WITH SHARI ON SOCIAL MEDIA ***
LinkedIn: https://www.linkedin.com/in/sharisolomoncedar/

*** CONNECT WITH ANGELA ON SOCIAL MEDIA *** 
YouTube: https://www.youtube.com/@AskAngelaBrown
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Pinterest: https://Pinterest.com/AskAngelaBrown
Linkedin: https://www.linkedin.com/in/AskAngelaBrown
TikTok: https://www.tiktok.com/@askangelabrown
Store: https://www.amazon.com/shop/AngelaBrown
URL: https://AngelaBrown.com

NEED MORE CLEANING HELP? -------------

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*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
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*** LOOKING FOR A WAY TO GET MORE CLEANING LEADS ***
https://housecleaning360.com

SPONSORSHIPS & BRANDS -------------------

Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review

*** ADVERTISE WITH US *** 
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals

*** SAVVY CLEANER BRANDS *** 
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental 
https://TurnoverCleaningTips.com 

FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com 

HOARDING WORLD - Helping you change your relationship with stuff
https://HoardingWorld.com

REALTY SUCCESS HUB - Helping you sell your home fast
https://realtysuccesshub.com

CREDITS --------------------------

Show Produced by: Savvy Cleaner: https://savvycleaner.com
Show Host: Angela Brown
Show Editor: Anna Nikitchuk
Show Producer: Anna Nikitchuk


Angela Brown, known to many as the House Cleaning Guru, hosts Ask a House Cleaner, a daily resource that feels more like a conversation with a deeply knowledgeable friend than a formal lesson. This podcast lives in the practical, sometimes messy, world of maintaining a home or running a cleaning service. Each episode is built directly from listener questions, which means the topics are always relevant and grounded in real challenges. You’ll hear specific strategies for tackling stubborn stains on various surfaces, the nuances of different cleaning techniques, and advice on selecting the right tools for the job. Beyond the physical work, Angela delves into the less-discussed aspects of the craft, such as managing client relationships and effective ways to market a cleaning business for those who do this professionally. The guidance is consistently actionable, designed to be applied immediately whether you’re caring for your own garden, organizing a leisure space, or building a career. The tone is straightforward and encouraging, demystifying tasks that can often feel overwhelming. By focusing on daily, digestible insights, this podcast builds a comprehensive education in home care and business acumen over time. It’s a reliable source for anyone who wants their environment to be cleaner and their process to be smarter, meeting you exactly where you are in your journey.
Author: Language: English Episodes: 1000

Ask a House Cleaner
Podcast Episodes
Hiring a House Cleaner Without Guilt [not-audio_url] [/not-audio_url]

Duration: 5:04
Overcoming the guilt of hiring a house cleaner is liberating. But is it possible? Think of it as empowering your life and helping others instead! Many people, especially those raised by parents who cleaned constantly, ma…
Deciding Whether to Discount [not-audio_url] [/not-audio_url]

Duration: 3:59
How do you decide whether to discount your cleaning services? Ask yourself these questions: are you providing the same services? Will your expenses change? Do you still need to pay your staff? Today's #AskaHouseCleaner s…
Ending a Cleaning Agreement - Be Clear that the Relationship is Over [not-audio_url] [/not-audio_url]

Duration: 6:42
Are you ending a cleaning agreement? This can be uncomfortable for all parties. But knowing how to let them go and still be kind can make the situation easier. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training…
How to End a Cleaning Client Relationship without Drama [not-audio_url] [/not-audio_url]

Duration: 5:53
How to end a cleaning client relationship without drama and still remain friends? Is your client being too picky? Does she want more without paying more? It may be time to have a conversation and go your separate ways. T…
Traps that Customers Set for their House Cleaners [not-audio_url] [/not-audio_url]

Duration: 6:55
Why would there be traps that customers set for their house cleaners? Are you an Airbnb house cleaner, and has this happened to you? A checklist may help you and your host end this practice. Today's #AskaHouseCleaner spo…
How to Move an Employee to IC Status [not-audio_url] [/not-audio_url]

Duration: 6:35
How do you move an employee to IC status? Having the right policies in place is essential. Please don't get caught in a difficult spot; set them up right from the beginning. Today's #AskaHouseCleaner sponsor is #SavvyCle…
How to Know When to Stop Cleaning - Are You Over-Cleaning? [not-audio_url] [/not-audio_url]

Duration: 6:34
How to know when to stop cleaning? It's all about the type of cleaning you are doing and the time you want to spend. Watch this video to learn more about what you can clean and when it's okay to stop. Today's #AskaHouseC…