#14: Customer-Led Growth Success with Chris Dishman, SVP Customer Success, Totango

#14: Customer-Led Growth Success with Chris Dishman, SVP Customer Success, Totango

Author: The Agile Brand June 4, 2024 Duration: 22:40

To fuel growth in 2024, organizations need to pivot to a customer-centric model by leveraging a customer growth platform that continuously delivers value and nurtures long-term revenue through exceptional post-sale experiences.

Today we're going to talk about how customer success managers can prove tangible value to the C-Suite while adopting a customer-led growth mindset.

To help me discuss this topic, I'd like to welcome Chris Dishman, Sr. Vice President, Customer Success at Totango.

RESOURCES

Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd

Headed to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http://tinyurl.com/5jpwhycv Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com 

B2B Agility is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company


Navigating the modern B2B marketing landscape requires a blend of strategic vision and practical expertise across several demanding disciplines. B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success exists in that space, offering a focused conversation for professionals who are piecing together strategy, technology, and customer experience. This podcast, from the team behind The Agile Brand, moves beyond theory to examine the interconnected systems that define today's successful business-to-business brands. Each episode delves into how leaders can effectively integrate marketing technology platforms, build seamless e-commerce operations, and foster genuine customer success to secure a lasting competitive advantage. You'll hear from practitioners and thinkers who are actively shaping their categories, sharing insights on turning complexity into clarity and operational friction into fluidity. The discussions are built on the premise that true agility isn't just about speed, but about intelligent adaptation and purposeful growth. For marketers, executives, and strategists looking to cut through the noise and find actionable wisdom, this series provides a dedicated resource. It’s a deep dive into the mechanics and mindset required to not just participate in the B2B arena, but to consistently lead and drive optimal results for the brands you serve.
Author: Language: English Episodes: 77

B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success
Podcast Episodes
#23: B2B Marketing in the Tech Sector with Polly Traylor, Komprise [not-audio_url] [/not-audio_url]

Duration: 26:12
In an ever-evolving B2B landscape, marketing strategies, and communications are continually adapting to meet customers' changing demands, especially in tech-driven sectors. Joining us today is Polly Traylor, Senior Direc…
#21: Doing B2B SEO right with Sam Dunning, Breaking B2B [not-audio_url] [/not-audio_url]

Duration: 29:58
Today we're going to talk about the ins and outs of B2B SEO, why it's so important to do right, and the role of AI in the future of search. To help me discuss this topic, I'd like to welcome Sam Dunning, Founder of the B…
#20: Greater compliance equals greater trust with Jordan Sher, Drata [not-audio_url] [/not-audio_url]

Duration: 25:05
In today's digital ecosystem, data compliance and privacy are more than just legal requirements; they're critical components of customer trust and brand reputation, especially for B2B marketers. To navigate these waters…
#19: The Great Hesitation with Sue Keith, Landrum Talent Solutions [not-audio_url] [/not-audio_url]

Duration: 21:45
In this special episode, brought to you by Landrum Talent Solutions, formerly Ceres Talent, a national recruiting firm specializing in marketing and HR positions, we're going to talk about a few things. Remember the Grea…
#18: Employee Experience as Competitive Edge with Nico Simko, Clair [not-audio_url] [/not-audio_url]

Duration: 19:58
In today's work environment, financial wellness benefits are increasingly recognized for their role in enhancing employee satisfaction, retention, and productivity. Also, as we delve deeper into the modern workforce's ex…
#18: Employee Experience as Competitive Edge with Nico Simko, Clair [not-audio_url] [/not-audio_url]

Duration: 19:58
In today's work environment, financial wellness benefits are increasingly recognized for their role in enhancing employee satisfaction, retention, and productivity. Also, as we delve deeper into the modern workforce's ex…