#62: B2B CX and the Evolving B2B Customer with Rajesh Sankaran

#62: B2B CX and the Evolving B2B Customer with Rajesh Sankaran

Author: The Agile Brand September 23, 2025 Duration: 21:21

Agility requires a deep understanding of evolving customer expectations and the ability to adapt quickly to meet those needs, especially in the complex B2B landscape. It also demands breaking down silos between marketing, sales, and customer service to create a unified customer journey.

Today, we're going to talk about the nuances of B2B customer experience (CX), particularly within a large organization like an insurance company, and how it compares and contrasts with the B2C world.

To help me discuss this topic, I'd like to welcome Rajesh Sankaran, SVP of Ecommerce  at A-MAX Insurance.

 
About Rajesh Sankaran
 
I am a Insurance and Ecommerce executive and technology leader with a passion to harness the technology to solve businesses problems. With 25+ years of experience helping large enterprises in Insurance, Manufacturing, Communications, and Technology grow and expand. I'm a technologist that came up through the development, business analysis and program management allowing me to manage implementing / supporting enterprise scale delivery to grow businesses and solve complex problems. Customer is king and I am obsessed with ensure our customers get the best experience with every interaction. Customer experience is always key and every interaction customer has with us, should be memorable!
 
Rajesh Sankaran on LinkedIn: https://www.linkedin.com/in/rajeshsank/ 
 
Resources 
 
A-MAX Insurance: https://www.amaxinsurance.com/  

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 
 
Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom 

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com 


Navigating the modern B2B marketing landscape requires a blend of strategic vision and practical expertise across several demanding disciplines. B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success exists in that space, offering a focused conversation for professionals who are piecing together strategy, technology, and customer experience. This podcast, from the team behind The Agile Brand, moves beyond theory to examine the interconnected systems that define today's successful business-to-business brands. Each episode delves into how leaders can effectively integrate marketing technology platforms, build seamless e-commerce operations, and foster genuine customer success to secure a lasting competitive advantage. You'll hear from practitioners and thinkers who are actively shaping their categories, sharing insights on turning complexity into clarity and operational friction into fluidity. The discussions are built on the premise that true agility isn't just about speed, but about intelligent adaptation and purposeful growth. For marketers, executives, and strategists looking to cut through the noise and find actionable wisdom, this series provides a dedicated resource. It’s a deep dive into the mechanics and mindset required to not just participate in the B2B arena, but to consistently lead and drive optimal results for the brands you serve.
Author: Language: English Episodes: 77

B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success
Podcast Episodes
#23: B2B Marketing in the Tech Sector with Polly Traylor, Komprise [not-audio_url] [/not-audio_url]

Duration: 26:12
In an ever-evolving B2B landscape, marketing strategies, and communications are continually adapting to meet customers' changing demands, especially in tech-driven sectors. Joining us today is Polly Traylor, Senior Direc…
#21: Doing B2B SEO right with Sam Dunning, Breaking B2B [not-audio_url] [/not-audio_url]

Duration: 29:58
Today we're going to talk about the ins and outs of B2B SEO, why it's so important to do right, and the role of AI in the future of search. To help me discuss this topic, I'd like to welcome Sam Dunning, Founder of the B…
#20: Greater compliance equals greater trust with Jordan Sher, Drata [not-audio_url] [/not-audio_url]

Duration: 25:05
In today's digital ecosystem, data compliance and privacy are more than just legal requirements; they're critical components of customer trust and brand reputation, especially for B2B marketers. To navigate these waters…
#19: The Great Hesitation with Sue Keith, Landrum Talent Solutions [not-audio_url] [/not-audio_url]

Duration: 21:45
In this special episode, brought to you by Landrum Talent Solutions, formerly Ceres Talent, a national recruiting firm specializing in marketing and HR positions, we're going to talk about a few things. Remember the Grea…
#18: Employee Experience as Competitive Edge with Nico Simko, Clair [not-audio_url] [/not-audio_url]

Duration: 19:58
In today's work environment, financial wellness benefits are increasingly recognized for their role in enhancing employee satisfaction, retention, and productivity. Also, as we delve deeper into the modern workforce's ex…
#18: Employee Experience as Competitive Edge with Nico Simko, Clair [not-audio_url] [/not-audio_url]

Duration: 19:58
In today's work environment, financial wellness benefits are increasingly recognized for their role in enhancing employee satisfaction, retention, and productivity. Also, as we delve deeper into the modern workforce's ex…