#63: Marketing in a world of agent to agent transactions with Mathieu Dhondt, EPAM

#63: Marketing in a world of agent to agent transactions with Mathieu Dhondt, EPAM

Author: The Agile Brand September 30, 2025 Duration: 23:41

What is the role of marketing when humans are taken out of both ends of the customer experience, replaced by AI agents talking directly to each other on our behalf?
Agility requires more than just implementing the newest AI tools — it means being able to make smart, strategic choices about which technologies are actually creating value for your customers.

Today we're going to talk about how GenAI is reshaping the way we think about customer experience, automation, and personalization — and what it means for the future of marketing.

To help me discuss this topic, I'd like to welcome Mathieu Dhondt, Associate Director of Experience Consulting at EPAM.

About Mathieu Dhondt

Mathieu Dhondt is a seasoned digital strategy consultant with over 15 years of experience. His distinctive customer-centric methodology sets him apart. He conducts deep customer research to uncover what clients' customers truly value and then translates these insights into actionable strategic guidelines and digital roadmaps for growth. His expertise spans digital presence optimization, positioning strategy and the practical application of frameworks for matters like customer value validation.

What distinguishes Mathieu's consulting work is his commitment to validation and risk mitigation before clients make significant investments. His combination of hands-on business experience and proven digital strategy expertise positions him as a consultant who delivers both strategic vision and practical implementation guidance. His service portfolio ranges from comprehensive strategic engagements to being a sounding board for tactical execution.

Mathieu Dhondt on LinkedIn: https://www.linkedin.com/in/mathieu-dhondt/ 

Resources 
 
EPAM: https://www.epam.com https://www.epam.com

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.b2bagility.com 

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com   

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation,  they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company 


Navigating the modern B2B marketing landscape requires a blend of strategic vision and practical expertise across several demanding disciplines. B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success exists in that space, offering a focused conversation for professionals who are piecing together strategy, technology, and customer experience. This podcast, from the team behind The Agile Brand, moves beyond theory to examine the interconnected systems that define today's successful business-to-business brands. Each episode delves into how leaders can effectively integrate marketing technology platforms, build seamless e-commerce operations, and foster genuine customer success to secure a lasting competitive advantage. You'll hear from practitioners and thinkers who are actively shaping their categories, sharing insights on turning complexity into clarity and operational friction into fluidity. The discussions are built on the premise that true agility isn't just about speed, but about intelligent adaptation and purposeful growth. For marketers, executives, and strategists looking to cut through the noise and find actionable wisdom, this series provides a dedicated resource. It’s a deep dive into the mechanics and mindset required to not just participate in the B2B arena, but to consistently lead and drive optimal results for the brands you serve.
Author: Language: English Episodes: 77

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