Can't Automate What She Did Next

Can't Automate What She Did Next

Author: Curiosity Media July 28, 2026 Duration: 44:07

A patient kept showing up in the Emergency Room. Most insurance reps would approve or decline each claim and move on. One customer service representative at Devoted Health called to ask the patient why there were so many repeated visits. Didn't take long for the rep to discover the problem. It was created by mold in the patient's home. The deeper problem was the patient had no money to move. The rep didn't just flag it. She got the company to help the patient move to a new and safe place. Eric Ries tells this story in his latest book, Incorruptible, as proof of something AI can't replicate: the instinct to ask the right question and respond to the answer as if the patient were a family member. On this episode, Cal and Eric talk about what happens when a business defines its product as love. And why there are no algorithms that can compete with the human touch when it comes to generating supreme loyalty.


For decades, Cal Fussman has built a remarkable career by asking the right things at the right time, drawing profound insights from icons like Muhammad Ali, Mikhail Gorbachev, and Serena Williams. That same genuine curiosity drives every episode of Big Questions with Cal Fussman. This isn't about quick soundbites or surface-level chatter. Instead, Cal creates a space where guests-from visionary CEOs and legendary coaches to groundbreaking artists-feel comfortable exploring the pivotal moments and hard-earned lessons that truly shaped their paths. You'll hear conversations that meander into unexpected places, often uncovering the personal philosophies and resilient mindsets behind public success. Produced by Curiosity Media, the podcast serves as a masterclass in listening and human connection, relevant for anyone interested in the intersections of business, creative careers, and lifelong education. Each discussion feels like a deep dive into a life fully examined, offering tangible wisdom for navigating your own big questions.
Author: Language: English Episodes: 50

Big Questions with Cal Fussman
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