Can't Automate What She Did Next

Can't Automate What She Did Next

Author: Curiosity Media July 28, 2026 Duration: 44:07

A patient kept showing up in the Emergency Room. Most insurance reps would approve or decline each claim and move on. One customer service representative at Devoted Health called to ask the patient why there were so many repeated visits. Didn't take long for the rep to discover the problem. It was created by mold in the patient's home. The deeper problem was the patient had no money to move. The rep didn't just flag it. She got the company to help the patient move to a new and safe place. Eric Ries tells this story in his latest book, Incorruptible, as proof of something AI can't replicate: the instinct to ask the right question and respond to the answer as if the patient were a family member. On this episode, Cal and Eric talk about what happens when a business defines its product as love. And why there are no algorithms that can compete with the human touch when it comes to generating supreme loyalty.


For decades, Cal Fussman has built a remarkable career by asking the right things at the right time, drawing profound insights from icons like Muhammad Ali, Mikhail Gorbachev, and Serena Williams. That same genuine curiosity drives every episode of Big Questions with Cal Fussman. This isn't about quick soundbites or surface-level chatter. Instead, Cal creates a space where guests-from visionary CEOs and legendary coaches to groundbreaking artists-feel comfortable exploring the pivotal moments and hard-earned lessons that truly shaped their paths. You'll hear conversations that meander into unexpected places, often uncovering the personal philosophies and resilient mindsets behind public success. Produced by Curiosity Media, the podcast serves as a masterclass in listening and human connection, relevant for anyone interested in the intersections of business, creative careers, and lifelong education. Each discussion feels like a deep dive into a life fully examined, offering tangible wisdom for navigating your own big questions.
Author: Language: English Episodes: 50

Big Questions with Cal Fussman
Podcast Episodes
The Stranger Inside of You [not-audio_url] [/not-audio_url]

Duration: 30:00
Cal was 12 years old, bored out of his mind in junior high science class, waiting for the bell to ring. He had no idea his wandering brain was doing exactly what it was built to do – tell stories. We all carry the most e…
What? A Cowgarithm????? [not-audio_url] [/not-audio_url]

Duration: 7:47
What do Clint Eastwood, a Montana snowstorm, and a herd of cattle have to do with artificial intelligence? Cal starts with the romance of the old cattle drives and the sound of the old show Rawhide, remembers the pull of…
The Theater That Taught Me How To Survive AI [not-audio_url] [/not-audio_url]

Duration: 15:13
Cal Fussman walks into a theater expecting to see a documentary about artificial intelligence. He walks out with a new understanding of the future of work. Through a surprising connection to Super Mario, a landlord named…
Founder vs. Cancer: A Real-Life Hail Mary [not-audio_url] [/not-audio_url]

Duration: 1:01:02
After watching Project Hail Mary, Cal sees more than a sci-fi story about saving the stars—he sees a blueprint for how humans might survive the age of AI. That insight leads him to a real-life story even more extraordina…
Who Buys the Future If AI Takes Your Job? [not-audio_url] [/not-audio_url]

Duration: 10:31
The headlines keep leading us to believe that AI is coming for your job. But Cal Fussman poses a question no one else is asking. If humans stop earning… who's left to buy what AI and the machines produce? As companies ra…
Ryan Gosling At Work In The Age Of AI [not-audio_url] [/not-audio_url]

Duration: 8:51
Cal plans to go out to the theater to watch the actor save the universe in Project Hail Mary. Cal doesn't know exactly what's going to happen, but he sees the plot as the perfect metaphor for how humans must look at the…
Beating The Airport Security Lines [not-audio_url] [/not-audio_url]

Duration: 7:29
An electric razor is mistaken for a bomb. Security lines explode in Houston, New Orleans and Charlotte. TSA workers are on the job without pay. So Cal flips the script. Show up hours early and turn airport stress into pr…
A Tale Of Two Futures [not-audio_url] [/not-audio_url]

Duration: 28:03
One future says the most human people win. The other says your job costs too much. Gary Vaynerchuk believes that as we become more "AI-ed out," the most human brands and people will dominate. Citrini Research predicts so…
The Asset AI Can't Create [not-audio_url] [/not-audio_url]

Duration: 13:26
One of the richest men in the world quietly became the largest private owner of farmland in America. Why? Is Bill Gates retreating from technology? Or is he making the most important AI bet of all? In this episode, Cal r…
Something Big Is Happening [not-audio_url] [/not-audio_url]

Duration: 38:37
As the world worked on last week, something exploded online. An article about AI by Matt Shumer was posted on X. It has already been downloaded more than 80 million times. The title? Something Big Is Happening. The impli…