Meet the Web Agents with Jingfei Chen

Meet the Web Agents with Jingfei Chen

Author: Lauren McManamon October 23, 2025 Duration: 35:16

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps

  • 00:00 Introduction
  • 02:37 What ARE ServiceNow Web Agents?
  • 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
  • 09:41 How Are Web Agents Similar/Different From RPA?
  • 12:25 What Are Some Cornerstone Use Cases for Web Agents?
  • 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
  • 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
  • 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
  • 27:01 How Have Priorities Changed to Meet Market Expectations?
  • 29:50 What Are Initial Customer Thoughts on Web Agents?
  • 31:11 Where Can People Provide Feedback on Web Agents?
  • 32:02 Call to Action
  • 33:57 Conclusion

🔗 Links

See omnystudio.com/listener for privacy information.


Ever find yourself deep in a ServiceNow build or script, needing a moment to step back and think? That's the space where Break Point lives. Hosted by Senior Developer Advocate Lauren McManamon, this podcast feels like a series of insightful coffee chats with the very people shaping the platform and building careers on it. Conversations here move beyond dry documentation. Lauren sits down with ServiceNow product managers and developers to pull apart the nuances of new Now Platform features, but she also brings in customers to get real about the applications they've actually shipped. The discussions are grounded and practical, whether they're with interesting voices from across the ServiceNow ecosystem or professionals sharing tangible career advice for leveling up. It’s designed for admins, developers, and builders at any stage, offering a blend of technical depth and professional perspective. Tuning into this podcast provides a genuine pause to learn from others' experiences, making it a resource that feels both useful and refreshingly human. You'll come away from each episode with a clearer understanding of what's possible on the platform and perhaps a new idea for your own development path.
Author: Language: en-us Episodes: 100

Break Point
Podcast Episodes
How to become a ServiceNow Developer - What is a Developer? [not-audio_url] [/not-audio_url]

Duration: 9:08
This is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton joins me to explore the various resources and paths you may take. This e…
A Conversation with Mark Scott [not-audio_url] [/not-audio_url]

Duration: 35:16
If you're still wondering if your career choice of ServiceNow can change your life – well wonder no more because my guest on this episode of Break Point has a great story to tell. Topics 00:00 Welcome and introductions 0…
A Conversation with James Neale [not-audio_url] [/not-audio_url]

Duration: 42:15
James Neale is probably best known for his popular ServiceNow add-on Xplore, however there's more to the man. Have a listen and find out how his career and life have been transformed in the past few years. Topics 00:00 W…
Hacktoberfest with Brad Tilton and Earl Duque [not-audio_url] [/not-audio_url]

Duration: 21:25
ServiceNow may not be the first thing you think of when you hear the words "Open Source". Have a listen because my guests will tell you how you can share work and contribute to open source projects using your favorite pl…
A Conversation with Dhruv Gupta [not-audio_url] [/not-audio_url]

Duration: 39:21
There are many ways you can elevate your visibility and build your brand in the ServiceNow ecosystem. Creating, blogs, videos, meetups, podcasts, webinars, presenting at conferences… and my guest on this episode sets a g…
Meet Earl Duque [not-audio_url] [/not-audio_url]

Duration: 31:35
We've got a new developer advocate on the team. Here's a chance to get to know him better. Topics 00:00 Welcome and introductions 15:39 Earl when he's not working 17:56 Board games 20:19 Being a developer advocate 22:42…
ATF with Daniel Draes [not-audio_url] [/not-audio_url]

Duration: 28:40
Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've got Daniel Draes to help. Topics 00:00 Welcome and introductions 08:11…
Automation and Integration in Rome with Jake Burman [not-audio_url] [/not-audio_url]

Duration: 40:44
Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I'…

«1...678910