Meet the Web Agents with Jingfei Chen

Meet the Web Agents with Jingfei Chen

Author: Lauren McManamon October 23, 2025 Duration: 35:16

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps

  • 00:00 Introduction
  • 02:37 What ARE ServiceNow Web Agents?
  • 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
  • 09:41 How Are Web Agents Similar/Different From RPA?
  • 12:25 What Are Some Cornerstone Use Cases for Web Agents?
  • 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
  • 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
  • 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
  • 27:01 How Have Priorities Changed to Meet Market Expectations?
  • 29:50 What Are Initial Customer Thoughts on Web Agents?
  • 31:11 Where Can People Provide Feedback on Web Agents?
  • 32:02 Call to Action
  • 33:57 Conclusion

🔗 Links

See omnystudio.com/listener for privacy information.


Ever find yourself deep in a ServiceNow build or script, needing a moment to step back and think? That's the space where Break Point lives. Hosted by Senior Developer Advocate Lauren McManamon, this podcast feels like a series of insightful coffee chats with the very people shaping the platform and building careers on it. Conversations here move beyond dry documentation. Lauren sits down with ServiceNow product managers and developers to pull apart the nuances of new Now Platform features, but she also brings in customers to get real about the applications they've actually shipped. The discussions are grounded and practical, whether they're with interesting voices from across the ServiceNow ecosystem or professionals sharing tangible career advice for leveling up. It’s designed for admins, developers, and builders at any stage, offering a blend of technical depth and professional perspective. Tuning into this podcast provides a genuine pause to learn from others' experiences, making it a resource that feels both useful and refreshingly human. You'll come away from each episode with a clearer understanding of what's possible on the platform and perhaps a new idea for your own development path.
Author: Language: en-us Episodes: 100

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