UK CIO of the Year, Ian Penny: Why Great Tech Strategies Start with Customer Problems

UK CIO of the Year, Ian Penny: Why Great Tech Strategies Start with Customer Problems

Author: Venture Guides January 8, 2026 Duration: 23:50
Infrastructure decisions rarely feel glamorous, but they often determine whether a company scales or stalls. In this episode of Built Not Born, the conversation centres on how technology choices, leadership, and customer focus intersect under real-world pressure. Host Sage Nye sits down with Ian Penny, a global technology leader with over two decades of experience stabilising and scaling complex systems across organisations like JPMorgan, Barclays, and Hiscox. Ian shares why the most effective technology strategies start with customer problems, not platforms, and how reframing infrastructure as a business enabler changes executive buy-in. Together, they unpack the trade-offs between startup and enterprise software, the long-term cost of unchecked technical debt, and the leadership habits that help teams consistently deliver. From communicating infrastructure value in human terms to building teams that prioritise impact over novelty, this episode offers practical insight for leaders making high-stakes technology decisions while building organisations designed to last.

Sage Nye, Managing Partner at Venture Guides, hosts Built Not Born: The Startup Go-To-Market Podcast, a series built on the premise that lasting companies are engineered, not discovered by chance. This podcast moves beyond theoretical advice to focus on the tangible mechanics of launching and scaling a business, specifically for founders and leaders in the early, precarious stages. Each episode features frank discussions with a range of voices crucial to the journey-technical founders who have navigated product-market fit, investors who scrutinize traction, and go-to-market experts who specialize in building repeatable sales engines. The conversations are candid by design, stripping away the glossy narratives to examine what actually worked, what failed, and why. Listeners will find a resource devoid of fluff, where proven playbooks and operational realities take center stage. It’s for those who understand that strategy is meaningless without execution, and that a bulletproof go-to-market plan is the foundation upon which everything else is built. Tune in for the real talk needed to translate vision into viable, growing revenue.
Author: Language: English Episodes: 16

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