Digitize and Automate for Efficient Citizen Services

Digitize and Automate for Efficient Citizen Services

Author: Canadian Government Executive October 7, 2020 Duration: 10:35

In this episode of CGE Radio, Lori Turnbull talks with Eric Wolf, Product Manager, Public Sector-Digital Services at Xerox.

Hear about the top opportunities to digitize citizen services, things that departments and agencies can do to prioritize for the largest ROI, examples of the impact of digitization and automation in citizen services, and how Xerox is working with governments to help them to digitize.


For decades, Canadian Government Executive has been the essential print and digital publication for those navigating the complex machinery of the public service. Canadian Government Executive Radio extends that legacy into audio, creating a direct channel for conversation about the policies, technologies, and leadership shaping governance from town halls to Parliament Hill. This podcast moves beyond press releases and official statements to explore the real-world implementation of ideas. Each episode features candid discussions with deputy ministers, city managers, IT directors, and frontline innovators who are tasked with turning legislation into action. You’ll hear about the challenges of digital transformation, the intersection of cybersecurity and citizen services, and the evolving nature of public sector leadership in a time of rapid change. It’s a forum for the people who build, manage, and protect the programs that define Canadian society. By focusing on the practical expertise of senior officials and the technologists enabling modern government, this series provides context and clarity that you won’t find in daily news coverage. Tune in for a nuanced perspective on how decisions are made, how technology is adopted, and how public service executives are steering their organizations toward the future. This is where policy meets practice, offering listeners an insider’s understanding of the forces that govern.
Author: Language: English Episodes: 100

Canadian Government Executive Radio
Podcast Episodes
Covid-19 Digitization & Hybrid Workspaces [not-audio_url] [/not-audio_url]

Duration: 29:00
In this episode of CGE Radio, J. Richard Jones chats with Dr. Jeffrey Roy, School of Public Administration, Faculty of Management, Dalhousie University about his most recent report COVID-19, DIGITIZATION & HYBRID WORKSPA…
Covid-19 Digitization & Hybrid Workspaces [not-audio_url] [/not-audio_url]

Duration: 29:00
In this episode of CGE Radio, J. Richard Jones chats with Dr. Jeffrey Roy, School of Public Administration, Faculty of Management, Dalhousie University about his most recent report COVID-19, DIGITIZATION & HYBRID WORKSPA…
Covid-19 Digitization & Hybrid Workspaces [not-audio_url] [/not-audio_url]

Duration: 29:00
In this episode of CGE Radio, J. Richard Jones chats with Dr. Jeffrey Roy, School of Public Administration, Faculty of Management, Dalhousie University about his most recent report COVID-19, DIGITIZATION & HYBRID WORKSPA…
CGE Weekly - Episode 3 [not-audio_url] [/not-audio_url]

Duration: 27:01
Tune in to the CGE Weekly podcast. (CWP) Hosted by J. Richard Jones, CWP provides public sector executives with the latest insights and information on leadership, management, and technology. Each week, J. Richard Jones a…
CGE Weekly [not-audio_url] [/not-audio_url]

Duration: 41:41
Tune in to the CGE Weekly podcast. (CWP) Hosted by J. Richard Jones, CWP provides public sector executives with the latest insights and information on leadership, management, and technology. Each week, J. Richard Jones a…
CGE Weekly [not-audio_url] [/not-audio_url]

Duration: 53:59
Welcome to the inaugural edition of CGE Weekly, designed for Canadian public sector executives who wish to have the latest insights and information on leadership, management and technology. Each week host J. Richard Jone…
CGE Weekly [not-audio_url] [/not-audio_url]

Duration: 53:59
Welcome to the inaugural edition of CGE Weekly, designed for Canadian public sector executives who wish to have the latest insights and information on leadership, management and technology. Each week host J. Richard Jone…
The Smartest Cities Put People First [not-audio_url] [/not-audio_url]

Duration: 30:30
Say "smart cities" and most people think technology—sensors, networks, data, the Internet of Things. We need to think people. Technology can help our cities deliver services more efficiently, future-proof assets, and boo…
Interview with Michael Wernick [not-audio_url] [/not-audio_url]

Duration: 18:15
In this episode of CGE Radio, we are pleased to welcome Mr. Michael Wernick, senior strategic advisor at MNP and adjunct Professor at Carleton University. Of course, Michael is no stranger to our listeners; he was Clerk…