Digitize and Automate for Efficient Citizen Services

Digitize and Automate for Efficient Citizen Services

Author: Canadian Government Executive October 7, 2020 Duration: 10:35

In this episode of CGE Radio, Lori Turnbull talks with Eric Wolf, Product Manager, Public Sector-Digital Services at Xerox.

Hear about the top opportunities to digitize citizen services, things that departments and agencies can do to prioritize for the largest ROI, examples of the impact of digitization and automation in citizen services, and how Xerox is working with governments to help them to digitize.


For decades, Canadian Government Executive has been the essential print and digital publication for those navigating the complex machinery of the public service. Canadian Government Executive Radio extends that legacy into audio, creating a direct channel for conversation about the policies, technologies, and leadership shaping governance from town halls to Parliament Hill. This podcast moves beyond press releases and official statements to explore the real-world implementation of ideas. Each episode features candid discussions with deputy ministers, city managers, IT directors, and frontline innovators who are tasked with turning legislation into action. You’ll hear about the challenges of digital transformation, the intersection of cybersecurity and citizen services, and the evolving nature of public sector leadership in a time of rapid change. It’s a forum for the people who build, manage, and protect the programs that define Canadian society. By focusing on the practical expertise of senior officials and the technologists enabling modern government, this series provides context and clarity that you won’t find in daily news coverage. Tune in for a nuanced perspective on how decisions are made, how technology is adopted, and how public service executives are steering their organizations toward the future. This is where policy meets practice, offering listeners an insider’s understanding of the forces that govern.
Author: Language: English Episodes: 100

Canadian Government Executive Radio
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