You Deserve a (Price) Break Today

You Deserve a (Price) Break Today

Author: Observatory on Corporate Reputation LLC October 11, 2024 Duration: 23:13
Communication Breakdown
Business NewsNewsBusinessManagementMarketing
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the reputational challenges faced by consumer companies in the wake of price increases and supply chain issues. They explore McDonald's lawsuit against some suppliers for alleged price fixing, the new scrutiny on “shrinkflation,” and the value of transparency in crisis communications. The conversation highlights how companies can navigate consumer trust and maintain their reputation amid scrutiny from Congress and the public.

Takeaways
  • McDonald's faced reputational risks due to rising prices.
  • The lawsuit against suppliers is a significant move for McDonald's.
  • Transparency in pricing can help combat misinformation.
  • Shrinkflation is a growing concern for consumers and lawmakers.
  • Congress is scrutinizing companies for shrinkflation practices.
  • Companies must balance transparency with strategic communication.
  • Consumer trust is built on transparency and value.
  • Proactive communication can help maintain trust during crises.
  • Silence in response to criticism can backfire.
  • Companies need to control the narrative to avoid reputational damage.

Chapters
  • 00:00 Introduction to Communication Breakdown
  • 00:30 McDonald's Pricing Controversy
  • 02:52 Reputation Management and Supply Chain Issues
  • 05:15 Transparency in Crisis Communications
  • 09:03 Shrinkflation: A Growing Concern
  • 11:27 Congress and Corporate Accountability
  • 14:40 Navigating Consumer Trust
  • 18:01 Balancing Transparency and Value
  • 21:19 Conclusion and Key Takeaways


Communication Breakdown is a production of the Observatory on Corporate Reputation.
Hosted by Craig Carroll and Steve Dowling.
Produced in partnership with Advocast and  Shawn P Neal.

For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com

Communication Breakdown is a sharp, fast-moving podcast for PR and communications pros who want to understand what really happens when reputations are on the line. Hosted by OCRs Craig Carroll and Steve Dowling, each postgame-style episode breaks down how organizations navigate high-visibility crises, product launches, policy debates, and other make-or-break moments in the public eye. Drawing on experience from institutions like USC Annenberg, UNC Chapel Hill, OpenAI, and Apple, the hosts dissect real-world cases, exploring what worked, what failed, and why. Listeners can expect candid analysis of messaging, leadership, media strategy, stakeholder management, and internal alignment, all grounded in current events across news and business. Whether youre in marketing, management, or corporate communications, listen episodes of Communication Breakdown to sharpen your judgment, stress-test your own strategies, and better anticipate how communications decisions play out when it matters most.
Author: Language: English Episodes: 86

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Communication Breakdown
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