Mediation vs. Investigation: Choosing the Right Path for Workplace Conflict

Mediation vs. Investigation: Choosing the Right Path for Workplace Conflict

Author: Simon Goode March 4, 2026 Duration: 35:03
In this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. Th...

Simon Goode has spent years in the quiet, often tense rooms where professional mediation happens. He brings that experience directly into each episode of Conflict Skills, moving beyond theory to the tangible techniques that actually defuse tensions. This isn't about abstract concepts; it's a practical guide for the everyday disagreements that arise in boardrooms, between business partners, or even within your own team. You'll hear Simon break down real scenarios, analyzing where conversations fracture and how to steer them toward resolution. The podcast serves as a kind of audio toolkit, offering actionable steps you can apply immediately, whether you're an entrepreneur facing a partnership dispute, a manager navigating team dynamics, or simply someone looking to handle personal conflicts with more grace. Expect a focus on clear communication, de-escalation tactics, and the structural approaches used by professional mediators. By listening, you gain access to the kind of insights usually reserved for closed-door sessions, all framed within Simon's straightforward, experience-driven perspective. Tune in to transform conflict from a source of stress into an opportunity for constructive dialogue and stronger outcomes.
Author: Language: English Episodes: 50

Conflict Skills
Podcast Episodes
How to Start a Workplace Mediation Business in 2026 [not-audio_url] [/not-audio_url]

Duration: 1:20:41
In this episode, Simon Goode shares practical advice and personal reflections on starting and growing a mediation business, with an emphasis on the early stages and leveraging technology like content marketing and video.…
De-Escalation Tools That Work from a Professional Mediator [not-audio_url] [/not-audio_url]

Duration: 42:57
In this episode, Simon Goode explores practical de-escalation skills for managing conflict and strong emotions in both professional and everyday situations. He emphasizes techniques like using a calm tone, mindful body l…