397: Customer Feedback vs. Team Intuition

397: Customer Feedback vs. Team Intuition

Author: Brian Lovin, Marshall Bock May 12, 2021 Duration: 23:29

This week, we talk about the tension between building what customers explicitly ask for versus building towards a team’s internal vision. In The Sidebar, we talk about the lack of public software critique: Why isn’t there an MKBHD equivalent for software design?


Golden Ratio Supporter:

Around

Around is a better way to video call. It’s designed specifically to make it easier to gather small groups together to collaborate in real time, without all the distracting and frustrating interfaces that comes with most video chat software. We love the small floating heads and emphasis on making it easy to work alongside the video call, rather than constantly having to app switch.

You can get started for free by signing up at Around.co!

Latest VIP Patrons:

  • Olga S
  • Noah C
  • Temi
  • Renato Mandić
  • Andrew Kim
  • Phoebe Goldenberg
  • Zé Marques
  • Cindy C
  • Giulio Fagiolini
  • Matthew
  • Chris Jeong
  • Brian Leach
  • Rachel Davis
  • Radek Berka

The Sidebar:

The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access to bonus content going forward! Sign up at patreon.com/designdetails.


Follow up:

Main Topic:

Victor Kernes asks on GitHub:

Curious to hear both of your thoughts on the decision making process of building features that you’re users explicitly ask for (i.e. edit button on Twitter) versus features that your team, whether it’s Design, Product, Engineering, feels are the right things to build based on the company’s priorities.

User research plays a large part, however, it’s something I’ve been struggling with lately. Especially as I’m working on new features that the company’s prioritizing, which is another process I’ve been removed from so far.

  • Learn more about elephant paths: Elephant path is a name for a path that is formed in space by people making their own paths and shortcuts; it is an unofficial route.
  • This talk by Adam Mosseri, Data Informed, Not Data Driven, is a good one.

Cool Things:

  • Brian shared Invincible on Amazon Prime Video. Quick synopsis: Mark Grayson is a normal teenager, except for the fact that his father, Nolan, is the most powerful superhero on the planet. Shortly after his seventeenth birthday, Mark begins to develop powers of his own and enters into his father's tutelage.
  • Marshall shared Returnal, a PS5 exclusive: After crash-landing on this shape-shifting world, Selene must search through the barren landscape of an ancient civilization for her escape. Isolated and alone, she finds herself fighting tooth and nail for survival. Again and again, she’s defeated – forced to restart her journey every time she dies.

Design Details on the Web:


Byeee!


Every week, Brian Lovin and Marshall Bock settle in for a thoughtful, often meandering chat that pulls back the curtain on how things are made. Their Design Details podcast lives in the rich space where technology and the arts intersect, focusing less on polished case studies and more on the real, sometimes messy, work of design. You’ll hear them dissect the nuances of product decisions, debate the evolving culture of creative teams, and share personal stories from their own experiences in the industry. It feels less like a lecture and more like eavesdropping on a conversation between two deeply knowledgeable friends. The discussions regularly venture into the philosophical side of craft, examining why certain choices resonate and how design shapes our daily interactions with the world. For anyone curious about the thinking behind the pixels and interfaces, this show offers a consistent, grounded perspective. Tuning in provides a sense of community and a candid look at the process, making it a staple for designers and creators who appreciate substance over flash.
Author: Language: English Episodes: 100

Design Details
Podcast Episodes
404: Visual Design and Craft ft. Justin Stahl [not-audio_url] [/not-audio_url]

Duration: 58:38
This week, we talk with Justin Stahl about visual design and craft, the impact of design systems and tools on the visual landscape, tactical tips for a stronger design interview, and much more. In The Sidebar, we ask Jus…
403: The Confidence Gradient [not-audio_url] [/not-audio_url]

Duration: 27:47
This week, we talk about the confidence gradient, how we’ve built confidence over time, and the funny circumstances that can take us out of our element. In The Sidebar, we share our first impressions of Windows 11 and ta…
402: Margin Considered Harmful [not-audio_url] [/not-audio_url]

Duration: 23:31
This week, we dig into the best way to think about margin and padding in your component system. In The Sidebar, we break down the basics of design advising and angel investing.Golden Ratio Supporter:AroundAround is a bet…
401: Three Dots [not-audio_url] [/not-audio_url]

Duration: 39:29
This week, we talk about a ubiquitous design crutch: the three dot menu. We examine the spread of this pattern and discuss potential solutions to avoid it. In The Sidebar, we recap WWDC 2021 and dive deep into our favori…
400: Is Software Ever Finished? [not-audio_url] [/not-audio_url]

Duration: 25:37
This week, we try to answer a simple question: is software ever finished? In The Sidebar, we talk money: compounding, investing, negotiating, planning, and more.Golden Ratio Supporter:AroundAround is a better way to vide…
399: Strong Opinions, Weakly Held [not-audio_url] [/not-audio_url]

Duration: 38:48
This week, we talk about how the framework Strong Opinions, Weakly Held can be used to effectively critique visual design. In The Sidebar, we recap Google I/O 2021, discussing our favorite announcements, Material You, an…
398: Proof of Curiosity [not-audio_url] [/not-audio_url]

Duration: 22:55
This week, we dig into two frameworks for leveling up at work: Proof of Curiosity and The Helpful Hierarchy. Whether you’re looking for more accountability, want to stand out in a job interview, or just want to be more i…
396: Career Cheat Codes [not-audio_url] [/not-audio_url]

Duration: 28:32
This week, we discuss the things we’ve done in our design careers that have had an outsized impact on our professional growth. In The Sidebar, we talk about the anatomy of icons and how that anatomy affects user interfac…
395: Config 2021 [not-audio_url] [/not-audio_url]

Duration: 38:48
It’s event recap week! In this week’s episode we share our reactions to everything announced at Figma’s Config 2021. In The Sidebar, we dig into our favorite updates and the confusing head-scratchers announced at Apple’s…
394: Open Source Design ft. Joey Banks [not-audio_url] [/not-audio_url]

Duration: 34:37
This week, we caught up with Joey Banks to talk about contributing to open source design. In the Sidebar, we ask Joey bonus questions about ramping up in a new job, the design advocate role, and being Twitter famous.Late…