The Patient Experience Revolution: How AI-Powered Contact Centers Are Transforming Patient Care

The Patient Experience Revolution: How AI-Powered Contact Centers Are Transforming Patient Care

Author: HealthIMPACT Live March 18, 2025 Duration: 39:14

Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk's technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation.

  • Discover how AI-powered contact centers are solving healthcare access challenges
  • Learn practical strategies for implementing automated, yet personalized patient engagement
  • Understand the future of healthcare communication and its impact on patient care delivery

Patty Hayward, GM of Healthcare and Life Sciences, Talkdesk

Megan Antonelli, CEO, HealthIMPACT Live


Each week, Digital Health Talks-Changemakers Focused on Fixing Healthcare brings you straight to the intersection of medicine and innovation. This isn't about abstract theories; it's a grounded conversation with the clinicians, administrators, and technology leaders who are actively redesigning systems. You'll hear their firsthand accounts of implementing tools like telehealth platforms and AI-driven analytics to tackle real-world problems-from expanding access in underserved communities to personalizing patient care. The discussions cut through the hype, focusing on practical applications of cloud infrastructure, 5G, and machine learning that are making a measurable difference today. Produced by HealthIMPACT Live, the podcast digs into the nuanced questions these changemakers face: deciding where limited resources are best invested, how to ethically leverage patient data, and what it truly takes to improve clinical outcomes. If you're curious about the tangible work being done to reshape our healthcare experience, this is a place to listen in on the honest, complex, and hopeful work of building a better system.
Author: Language: English Episodes: 100

Digital Health Talks - Changemakers Focused on Fixing Healthcare
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