Federal Tech Talk - Defining Next-Generation Customer Service

Federal Tech Talk - Defining Next-Generation Customer Service

Author: ServiceNow Industries Podcasts April 29, 2022 Duration: 46:43

Hear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units.

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Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
ServiceNow Federal Forum 2024: ServiceNow  Keynote [not-audio_url] [/not-audio_url]

Duration: 37:57
Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating h…
Inside Software Factories: Government's Innovation Accelerators [not-audio_url] [/not-audio_url]

Duration: 33:59
Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to producti…
Improving Public Sector Customer Experience [not-audio_url] [/not-audio_url]

Duration: 15:10
Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of…
Maintaining Control and Visibility with Hyperautomation [not-audio_url] [/not-audio_url]

Duration: 19:32
As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach. Hear Gus Pastore, Director, Creator Workflow…