ServiceNow Federal Forum 2022 - Accelerating Service Delivery

ServiceNow Federal Forum 2022 - Accelerating Service Delivery

Author: ServiceNow Industries Podcasts August 12, 2022 Duration: 32:14

Service delivery has a whole new meaning for Federal agencies thanks to Biden’s new Customer Experience EO. The end goal: eliminate friction in customer interactions with government organizations. This panel session with Robert Brown, Chief Technology Officer at USCIS Office of Information Technology / Management Directorate, Barbara Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs, and Venkatapathi Puvvada, Chief Executive Officer, NetImpact focuses on how government organizations can meet the goals outlined in the EO by using process automation and analytics, enhancing enterprise software delivery with low-code development, and revolutionizing citizen experiences.

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Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
ServiceNow Federal Forum 2024: ServiceNow  Keynote [not-audio_url] [/not-audio_url]

Duration: 37:57
Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating h…
Inside Software Factories: Government's Innovation Accelerators [not-audio_url] [/not-audio_url]

Duration: 33:59
Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to producti…
Improving Public Sector Customer Experience [not-audio_url] [/not-audio_url]

Duration: 15:10
Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of…
Maintaining Control and Visibility with Hyperautomation [not-audio_url] [/not-audio_url]

Duration: 19:32
As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach. Hear Gus Pastore, Director, Creator Workflow…