ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX

ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX

Author: ServiceNow Industries Podcasts July 26, 2024 Duration: 34:16

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities.

Featured Speakers:
• Pamela Graulich, Manager Solution Consulting for Federal, ServiceNow
• Bill Daniels, Director of Application Development and Digital Services, Office of the Secretary, Department of Commerce
• Steve Krauss, Senior Advisor for the HR Quality Services Management Office and HR Line of Business, Office of Personnel Management
• Liz Persell, Director of Human Resources Information Systems, U.S. International Development Finance Corporation

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Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
ServiceNow Federal Forum 2022 Keynote [not-audio_url] [/not-audio_url]

Duration: 20:19
It’s time to transform the future of work. The ServiceNow Platform delivers interoperability across the enterprise, applies hyper-automation, and modernizes legacy systems to strengthen and empower the Federal workforce.…
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Many Navy stakeholders and business units have unique issues or gaps that are not sufficiently supported by current or existing functionality, including the need for timely and relevant insights and data. Situations like…
Digitizing the Mission [not-audio_url] [/not-audio_url]

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Across the DoD, organizations are looking for ways to improve efficiency in all kinds of tasks, from the mundane to the mission critical. Hear from tech leaders about their successes and challenges modernizing how work g…
Feel Connected in Disconnected Environments (DDIL) [not-audio_url] [/not-audio_url]

Duration: 22:08
Every mission, whether operational or business, does not stop being digital at the tactical edge. Hear from Alex Beachy, Navy Account Manager, ServiceNow, and learn how to empower teams on the tactical edge to perform th…
Government CX: Aligning to deliver world-class customer service [not-audio_url] [/not-audio_url]

Duration: 16:29
Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE…
Mission Possible - Big transformation with small steps [not-audio_url] [/not-audio_url]

Duration: 6:40
Looking at the current state of technology in the IC through the lens of the past, ServiceNow’s Kevin Brooks, Field CTO and Executive Strategist for the DOD at ServiceNow, explores how eliminating silos has been a longti…
Federal Tech Talk - Defining Next-Generation Customer Service [not-audio_url] [/not-audio_url]

Duration: 46:43
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