ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success

ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success

Author: ServiceNow Industries Podcasts June 14, 2024 Duration: 25:42

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Featured Speakers:
• Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow
• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General
• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection
• James Johnson, Program Executive Officer, DLA Information Operations
• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.


Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
ServiceNow’s Federal CTO on Public Sector Modernization [not-audio_url] [/not-audio_url]

Duration: 29:23
Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow…
ServiceNow Federal Forum 2024: Seamless Innovation at Scale [not-audio_url] [/not-audio_url]

Duration: 33:23
As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and process…
ServiceNow Federal Forum 2024: ServiceNow  Keynote [not-audio_url] [/not-audio_url]

Duration: 37:57
Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating h…