ServiceNow Federal Forum 2024: Seamless Innovation at Scale

ServiceNow Federal Forum 2024: Seamless Innovation at Scale

Author: ServiceNow Industries Podcasts May 31, 2024 Duration: 33:23

As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies.

Featured Speakers:
• Edward Titus, Area Vice President – National Security Aerospace & Defense, ServiceNow
• Reshea Deloatch, Executive Director for the Solutions Development Division (SDD), Office of the Chief Information Officer, Department of Homeland Security
• Lorelie Diestro, Deputy Director, Digital Innovations, Center for Naval Analyses
• Jesse White, Chief Executive Officer, Intact Technology
• CDR Jonathan White, Cloud and Data Branch Chief, U.S. Coast Guard, C5ISC Infrastructure Services Division

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Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
Inside Software Factories: Government's Innovation Accelerators [not-audio_url] [/not-audio_url]

Duration: 33:59
Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to producti…
Improving Public Sector Customer Experience [not-audio_url] [/not-audio_url]

Duration: 15:10
Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of…
Maintaining Control and Visibility with Hyperautomation [not-audio_url] [/not-audio_url]

Duration: 19:32
As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach. Hear Gus Pastore, Director, Creator Workflow…