Ep 4 - Customer experience measured in seconds

Josh Phegan has spent years at the intersection of real estate, business, and education, and he brings that entire perspective to every conversation on the Founders Podcast. Rather than just forecasting trends, this series digs into the practical realities of building a career and a company as technology reshapes the property landscape. Each episode features candid discussions with entrepreneurs, innovators, and leaders who are actively defining what comes next. You’ll hear less about abstract theories and more about the tangible challenges and opportunities in proptech, from operational shifts to the evolving skills agents and brokers need to thrive. The dialogue is grounded in Josh’s experience as a trainer and author, focusing on actionable insights for professionals navigating this digital transition. Tune in for a straightforward exploration of how the industry's foundations are being rebuilt, one innovation at a time. This podcast is for those who prefer depth over soundbites, offering a clear-eyed look at the future of work in real estate.