GA 645 | Why Leadership Is Failing with Keith Wyche

GA 645 | Why Leadership Is Failing with Keith Wyche

Author: Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy August 13, 2026 Duration: 24:18

Trust in leadership has been declining for decades, and Keith Wyche has the research to prove it. A 40-year veteran of AT&T, IBM, and Walmart, Keith opened up to us about a few mistakes he’s made in his career. The real conversation here is what changed him, and what he thinks it will take to reverse the broader collapse.

In this episode you’ll learn:

  • How a career spanning AT&T, IBM, and Walmart shapes a leadership philosophy (2:26)
  • Why a 15-year-old’s question became the catalyst for serious research (4:05)
  • How the thirst for power quietly replaced the calling to serve (6:08)
  • What happens when results become the only measure that matters (7:27)
  • Why vulnerability is harder for leaders than it looks (10:42)
  • How admitting a mistake in front of 30,000 employees built more trust than any win (11:08)
  • How to rebuild trust one promise at a time (16:48)
  • The difference between listening to defend and listening to understand (18:53)
  • Why people never forget how a leader made them feel (20:42)

“My successes may have inspired me, but my failures taught me.” – Keith Wyche

Keep Learning

If Keith’s point about creating followership through trust, listening, and character resonated with you, the School of Leadership is a practical place to build those same skills in yourself and your team.
Learn More About School of Leadership at https://www.gembaacademy.com/leadership

Podcast Resources

Get All the Latest News from Gemba Academy

Stay current on new courses, podcast episodes, and continuous improvement resources. Sign up for the Gemba Academy newsletter at gembaacademy.com/news

What Do You Think?

When you listen in a conversation, are you listening to understand the other person, or are you already forming your response?


Hosted by Ron Pereira, a lean thinker and co-founder of Gemba Academy, the Gemba Academy Podcast is a deep and practical resource for anyone looking to build a better organization. The conversations here move beyond theory, focusing on the real-world application of methodologies like Lean Six Sigma and Toyota Kata. You’ll hear from practitioners and leaders who share stories from the front lines, detailing how they tackle complex problems, foster genuine productivity, and develop effective teams. Each episode feels like a candid workshop, breaking down concepts into actionable steps you can apply immediately. This isn't about abstract ideals; it's about the tangible work of improvement, from the shop floor to the executive suite. Tune in for a learning experience that challenges conventional wisdom and provides the tools for meaningful change. The Gemba Academy Podcast turns the philosophy of continuous improvement into a clear and accessible path forward for business professionals and educators alike.
Author: Language: en-us Episodes: 50

Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
Podcast Episodes
GA 629 | Why Leadership Is Like Cooking with Pete Behrens [not-audio_url] [/not-audio_url]

Duration: 35:19
This week's guest is Pete Behrens. Ron and Pete discussed Pete's book, "Into the Fog," what it means for leaders to face uncertainty, why leadership is like cooking, and more. An MP3 audio version of this episode is avai…
GA 628 | A Factory on Fire: How Lean Saves Lives with Brian Meyers [not-audio_url] [/not-audio_url]

Duration: 29:48
This week's guest is Brian Meyers. Ron and Brian discussed the heart-stopping story of how Brian's facility caught fire, the profound difference lean made in saving it, what "unwavering commitment" means, and more. An MP…
GA 626 | Learning to See Waste with Randall Dupre [not-audio_url] [/not-audio_url]

Duration: 27:07
This week's guest is Randall Dupre. Ron and Randall discussed Randall's book, "Everyday Lean," the kinds of mistakes Randall sees people making, what good leadership looks like, his favorite lean principles, and more. An…
GA 625 | Dealing with Hidden Threats with Dean Svarc [not-audio_url] [/not-audio_url]

Duration: 22:42
This week's guest is Dean Svarc. Ron and Dean discussed Dean's book, "Trojan Horse," navigating hidden threats, why culture matters, the mistakes leaders make, and more. An MP3 audio version of this episode is available…
GA 624 | The Pause, Consider, Act Framework with Ashley Herd [not-audio_url] [/not-audio_url]

Duration: 29:12
This week's guest is Ashley Herd. Ron and Ashley discussed Ashley's Pause, Consider, Act Framework, the concept of a career quilt, micromanagement, and more. An MP3 audio version of this episode is available for download…
GA 623 | The Power of Entropy with Adam Lawrence [not-audio_url] [/not-audio_url]

Duration: 23:29
This week's guest is Adam Lawrence. Ron and Adam discussed Adam's Wheel of Sustainability, the importance of continuously improving, what his Sustainability System assessment is trying to solve, and more. An MP3 audio ve…
GA 622 | The State of AI with Steven Remsen [not-audio_url] [/not-audio_url]

Duration: 26:41
This week's guest is Steven Remsen. Ron and Steven discussed Steven's time at Intel, how to make change "stick" at a large organization, what Steven sees organizations struggling with, the current state of AI, and more.…
GA 621 | The Five Habits of Hope with Dr. Julia Garcia [not-audio_url] [/not-audio_url]

Duration: 35:59
This week's guest is Dr. Julia Garcia. Ron and Julia discussed Julia's book, "The Five Habits of Hope," the power of resilience, the role hope plays in problem-solving, and more. An MP3 audio version of this episode is a…