Have you had one of those consults in which you're thinking, huh, sounds like the patient's goals are clear, it's really that the clinician consulting us disagrees with those goals? To what extent is it our job as consultants to navigate, manage, or attend to clinician distress? What happens when that clinician distress leads eventually to conflict between the consulting clinician and the palliative care team?
Today our guests Sara Johnson, Yael Schenker, & Anne Kelly discuss these issues, including:
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A recent paper first authored by Yael asking if attending to clinician distress is our job, published in JPSM. See also the wonderful conversation in the response letters from multidisciplinary providers (e.g. of course that's our job! And physicians may not be trained in therapy, but many social workers and chaplains are, and certainly psychologists).
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A SPACE pneumonic for addressing clinician conflict developed by Sara Johnson, Anne Kelly and others. They presented this at a recent AAHPM/HPNA meeting. See below for what SPACE stands for.
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We referenced a prior episode on therapeutic presence and creating a holding space with Kerri Brenner and Dani Chammas, and this article by Kerri.
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We talked about the role of the consultant, including this classic paper on consultation etiquette by Diane Meier and Larry Beresford.
Enjoy!
-Alex Smith
SPACE: Navigating Conflict with Colleagues
"Between stimulus and response there is a space. In that space is our power to choose our response." -Viktor E. Frankl
SPACE: Conflict Navigation Toolkit
- Self-awareness: Pause & Notice Before Responding
- What am I feeling? Take own temperature.
- Where am I coming from? What do I need?
- Perspective-Taking: Ask-Tell-Ask
- Where are they coming from? Check your understanding with them.
- "Tell me how you're thinking about this?"
- "I hear you are concerned about…is that right?"
- Agenda: Yours and theirs, then focus on common ground
- Where are we going together?
- "It seems like we both want…"
- Curiosity: Reframe and explore to understand
- Am I missing anything?
- Why is this kind, smart & hard-working colleague thinking differently than I am?
- "To help me better understand, what is your biggest concern about…?"
- Empathy:
- For others: Empathic statements around the situation & silence
- For self: Your feelings are valid, reflect on it later.
- You will misstep in tense moments: apologize, learn from it. Eating helps.
Authors:
Ethan Silverman MD
University of Pittsburgh
Anne Kelly LCSW
San Francisco VA Health Care System
Jasmine Hudnall DO
Gundersen Health System
Cassie Shumway MS, RN, OCN, CHPN
UW Health Hospitals & Clinics
Andrew O'Donnell RN
University of Wisconsin
Sara K. Johnson MD
University of Wisconsin
