Billings Clinic on AI in Healthcare: Why Trust Beats Speed

Billings Clinic on AI in Healthcare: Why Trust Beats Speed

Author: John Lynn December 22, 2025 Duration: 14:45

Everyone talks about AI fixing documentation. But the real story is whether patients and clinicians will trust it enough to use it every day.

In this interview, Dr. Randy Thompson, Chief Health Analytics Officer at Billings Clinic, shares what it takes to bring Oracle Health’s AI tools into daily practice across Montana’s largest independent health system. From rethinking governance structures to gaining patient buy-in even during psychiatric visits. Thompson explains why adoption depends on building confidence first. Along the way, he also reveals an unexpected outcome: providers found the AI agent often produced better notes than they would have written on their own.

How is your organization handling patient consent and governance for AI tools? Drop your thoughts in the comments.

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Learn more about Billings Clinic at https://www.billingsclinic.com/

Learn more about Oracle Health at https://www.oracle.com/industries/healthcare/

Find more great health IT content at https://www.healthcareittoday.com/


For anyone navigating the complex and ever-evolving world of healthcare technology, Healthcare IT Today Interviews offers a direct line to the people shaping its future. Host John Lynn sits down with leading experts, moving beyond theory to explore the real-world applications and challenges they face every day. This isn't about surface-level news; it’s a series of deep, conversational explorations. You’ll hear firsthand accounts about implementing and optimizing electronic health records, the critical balance between data security and patient privacy, and how analytics are transforming patient care. The discussions naturally cover the practicalities of telehealth, the nuances of healthcare communication systems, and the many other technologies redefining clinical and administrative workflows. Each episode of this podcast pulls back the curtain on the front lines, providing clarity and insight that’s both substantive and accessible. Tune in for honest perspectives on where healthcare IT has been, the problems being solved right now, and what’s coming next.
Author: Language: English Episodes: 100

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