How Greenway Health Is Building an AI-First Company From the Inside Out

How Greenway Health Is Building an AI-First Company From the Inside Out

Author: John Lynn February 17, 2026 Duration: 21:38

Most leaders talk about AI. Far fewer put it to work inside their own walls. This conversation digs into what happens when a healthcare IT company decides to rebuild its operations, engineering cycle, and support model around AI instead of waiting on the sidelines.

In this interview, Richard Atkin, CEO of Greenway Health, explains why he returned to the role and why he believes the company needs to move faster on AI development. We cover Greenway’s internal deployment strategy, the creation of its new Agentic AI Factory with AWS, and how AI tools are reshaping release velocity and customer support. Atkin shares real examples from inside the organization, including how “Gale,” Greenway’s AI support agent, is already changing day-to-day work.

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Learn more about Greenway Health at https://www.greenwayhealth.com/

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For anyone navigating the complex and ever-evolving world of healthcare technology, Healthcare IT Today Interviews offers a direct line to the people shaping its future. Host John Lynn sits down with leading experts, moving beyond theory to explore the real-world applications and challenges they face every day. This isn't about surface-level news; it’s a series of deep, conversational explorations. You’ll hear firsthand accounts about implementing and optimizing electronic health records, the critical balance between data security and patient privacy, and how analytics are transforming patient care. The discussions naturally cover the practicalities of telehealth, the nuances of healthcare communication systems, and the many other technologies redefining clinical and administrative workflows. Each episode of this podcast pulls back the curtain on the front lines, providing clarity and insight that’s both substantive and accessible. Tune in for honest perspectives on where healthcare IT has been, the problems being solved right now, and what’s coming next.
Author: Language: English Episodes: 100

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