Inside Epic’s Push to Help Customers Build Their Own AI Agents Using Agent Factory

Inside Epic’s Push to Help Customers Build Their Own AI Agents Using Agent Factory

Author: John Lynn September 25, 2026 Duration: 22:57

Epic Agent Factory, a tool for Epic users to build their own AI agents, was announced this past January. Now, according to Derek De Young, Software Developer at Epic, the tool is moving into a new stage where Epic will quickly put it into the hands of their customers.

Agent Factory provides a platform to leverage 129 of the AI features in Epic. De Young describes three stages in its use. First, he expects organizations to shape existing AI features to the organization's policies, guidelines, data, and workflows. Next, they will build new agentic features for revenue cycle management, clinical decision making, patient engagement, etc. In the future, Epic will expand the scope of Agent Factory to use external connectors and run on partner platforms outside Epic, including Care Everywhere.

Learn more about Epic: https://www.epic.com/

Healthcare IT Community: https://www.healthcareittoday.com/


For anyone navigating the complex and ever-evolving world of healthcare technology, Healthcare IT Today Interviews offers a direct line to the people shaping its future. Host John Lynn sits down with leading experts, moving beyond theory to explore the real-world applications and challenges they face every day. This isn't about surface-level news; it’s a series of deep, conversational explorations. You’ll hear firsthand accounts about implementing and optimizing electronic health records, the critical balance between data security and patient privacy, and how analytics are transforming patient care. The discussions naturally cover the practicalities of telehealth, the nuances of healthcare communication systems, and the many other technologies redefining clinical and administrative workflows. Each episode of this podcast pulls back the curtain on the front lines, providing clarity and insight that’s both substantive and accessible. Tune in for honest perspectives on where healthcare IT has been, the problems being solved right now, and what’s coming next.
Author: Language: English Episodes: 50

Healthcare IT Today Interviews
Podcast Episodes
Why US Hospitals Drown in Claims While Canada Misses Clinical Data [not-audio_url] [/not-audio_url]

Duration: 15:28
Health information management conferences expose a massive continental divide: US teams fight endless billing complexity while Canadian facilities struggle to capture basic clinical facts. Structural differences in healt…
AI and Automation Are Reshaping Revenue Cycle Management [not-audio_url] [/not-audio_url]

Duration: 13:35
Anurag Mehta, Chief Executive Officer and Cofounder at Omega Healthcare, has seen a 10-20% increase in human productivity through AI in revenue cycle management (RCM), and expects at least another 20% improvement over th…
New Value in Service Desk Data Collected through AI [not-audio_url] [/not-audio_url]

Duration: 22:46
At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now…
OntarioMD on Practical AI and the Reality of Data Standards [not-audio_url] [/not-audio_url]

Duration: 10:24
The healthcare industry is finally moving past the hype of artificial intelligence and the hope of data standards. Inserting immature tech or standard into an established workflow easily backfires if the deployment fails…
The 2026 EHR Market is Cooling as Leaders Pivot to AI [not-audio_url] [/not-audio_url]

Duration: 25:12
Switching your electronic health record system is a multi-year journey that derails clinical workflows. Instead of taking on a massive migration, health systems are freezing their budgets and betting on short-term AI pil…
Unlocking Capabilities in Revenue Cycle Management with Generative AI [not-audio_url] [/not-audio_url]

Duration: 11:46
AKASA focuses on the revenue cycle and on improving billing so that doctors are fully paid for their services. Although the company has been doing this for quite a while before generative AI became feasible, CEO and Cofo…
The Power of Voice AI Agents in Automating RCM [not-audio_url] [/not-audio_url]

Duration: 22:28
In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial, most revenue cycle management (RCM) will be handled by an AI agent at the provider that communicates with an AI agent at the paye…