Inside Epic’s Push to Help Customers Build Their Own AI Agents Using Agent Factory

Inside Epic’s Push to Help Customers Build Their Own AI Agents Using Agent Factory

Author: John Lynn September 25, 2026 Duration: 22:57

Epic Agent Factory, a tool for Epic users to build their own AI agents, was announced this past January. Now, according to Derek De Young, Software Developer at Epic, the tool is moving into a new stage where Epic will quickly put it into the hands of their customers.

Agent Factory provides a platform to leverage 129 of the AI features in Epic. De Young describes three stages in its use. First, he expects organizations to shape existing AI features to the organization's policies, guidelines, data, and workflows. Next, they will build new agentic features for revenue cycle management, clinical decision making, patient engagement, etc. In the future, Epic will expand the scope of Agent Factory to use external connectors and run on partner platforms outside Epic, including Care Everywhere.

Learn more about Epic: https://www.epic.com/

Healthcare IT Community: https://www.healthcareittoday.com/


For anyone navigating the complex and ever-evolving world of healthcare technology, Healthcare IT Today Interviews offers a direct line to the people shaping its future. Host John Lynn sits down with leading experts, moving beyond theory to explore the real-world applications and challenges they face every day. This isn't about surface-level news; it’s a series of deep, conversational explorations. You’ll hear firsthand accounts about implementing and optimizing electronic health records, the critical balance between data security and patient privacy, and how analytics are transforming patient care. The discussions naturally cover the practicalities of telehealth, the nuances of healthcare communication systems, and the many other technologies redefining clinical and administrative workflows. Each episode of this podcast pulls back the curtain on the front lines, providing clarity and insight that’s both substantive and accessible. Tune in for honest perspectives on where healthcare IT has been, the problems being solved right now, and what’s coming next.
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