DriveCentric CEO Matt Leone on AI, Engagement, and Dealer Retention

DriveCentric CEO Matt Leone on AI, Engagement, and Dealer Retention

Author: Jim Fitzpatrick July 30, 2026 Duration: 10:53
Matt Leone, CEO of DriveCentric, joins CBT News from the DC20 User Conference to discuss how dealerships can strengthen customer engagement, simplify their technology stack, and improve retention in an increasingly competitive market. As dealership margins tighten and showroom traffic becomes less predictable, Leone argues that retaining customers across sales, service, and F&I has never been more important. He explains how DriveCentric has evolved from a traditional CRM into a customer e...

Tune in to Inside Automotive with Jim Fitzpatrick, powered by CBT News for a direct line to the heart of the car business. Host Jim Fitzpatrick cuts through the noise, delivering conversations that feel more like a strategic huddle than a formal interview. Each episode pulls back the curtain on what’s actually working in automotive retail right now, moving beyond theory to the tangible strategies and operational shifts that are defining success. You’ll hear from the dealers, executives, and analysts who are navigating this complex landscape in real time, discussing everything from evolving customer expectations and digital marketing shifts to inventory management and the future of the dealership model. This podcast serves as an essential resource for anyone invested in the automotive retail sector, offering clarity and actionable insight amidst constant change. The discussions are grounded, detailed, and focused on the practical realities of running a business in this industry. For a deep, unvarnished look at the trends, challenges, and opportunities shaping automotive retail, join Jim Fitzpatrick and his guests.
Author: Language: en-us Episodes: 50

Inside Automotive with Jim Fitzpatrick, powered by CBT News
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