In this week’s episode of Insurance Town, I had the privilege of sitting down with my good friend Kelly Smith.
Kelly is one of those people who has truly lived the insurance industry from every angle. She grew up in a family agency, spent time at the front desk, worked in personal lines, commercial lines, agency operations, underwriting, carrier sales, and now helps independent agencies grow through her work with FirstChoice.
What I loved about this conversation is that Kelly’s story is not just about insurance. It is about curiosity, hard work, education, family, leadership, and finding your place in an industry that can open a lot of doors if you are willing to keep learning.
We talked about what it was like growing up in an independent agency, hiding under desks, messing with paper files, and learning the business from the inside out. Kelly shared how that agency background gave her a completely different perspective when she moved to the carrier side. She understood the urgency agents feel because she had sat in that seat herself.
We also talked about her passion for education. Kelly shared a powerful story about being homeschooled, feeling behind academically when she started college, and how that experience fueled her desire to keep learning. Since then, she has earned multiple designations, completed her CPCU, and recently finished her MBA in insurance.
The best insurance professionals don't just master one job. They learn the entire ecosystem. Kelly's career took her from an independent agency to the carrier side and now to helping agencies grow through a network. Each step gave her a new perspective that made her more valuable. Whether it's earning a designation, volunteering with an association, mentoring others, or simply staying curious, investing in your education compounds over time. Your next opportunity often comes from something you're willing to learn today.
One of my favorite parts of the episode was our conversation about the next generation. Kelly’s daughter recently attended risk management camp at App State, and we talked about how important it is to show young people that this industry is bigger than home and auto insurance. There are opportunities in sales, underwriting, claims, marketing, leadership, technology, agency ownership, and so much more.
Kelly also shared what it means to be recognized as one of Insurance Business America’s Rising Stars. Her humility really came through in this part of the conversation. She talked about being grateful for the opportunities she has had, but also wanting her story to encourage others, especially women and young professionals, to see what is possible in this business.
00:00 Welcome
02:35 Born Into Insurance
06:00 Agency vs. Carrier: Seeing Both Sides
09:10 Can We Attract the Next Generation?
12:20 From Homeschool to MBA
17:45 Why Education Creates Opportunity
23:45 Leadership Through Service
26:00 Becoming an Insurance Rising Star
30:15 Helping Independent Agencies Grow
31:45 The Truth About Insurance Networks
35:45 Connect with Kelly
36:50 Sponsors & Closing
If you're looking for one of the most innovative events in the insurance industry, check out Insurance Fest, hosted by Insurance Business America. It's not your typical conference. You'll hear from industry leaders, discover what's next in insurance, and connect with people who are helping shape the future of our industry. It's also where today's guest, Kelly Smith, will be recognized as one of Insurance Business America's Rising Stars, an honor that's incredibly well deserved. After hearing her story, I'm sure you'll understand why she's being recognized as one of the industry's emerging leaders.
I'll be there as well, speaking on stage and recording a live episode of Insurance Town with Christina Lucas from Google.
If you're planning to attend, come find us. Stop by, say hello, celebrate Kelly's accomplishment, and join us for the live podcast recording. I'd love to meet you in person.
To learn more or register, visit Insurance Business America's Insurance Fest. I hope to see you there.
Sponsors
Canopy Connect
1Fort AI
Viva
- (00:00) - Welcome
- (02:35) - Born Into Insurance
- (06:00) - Agency vs. Carrier: Seeing Both Sides
- (09:10) - Can We Attract the Next Generation?
- (12:20) - From Homeschool to MBA
- (17:45) - Why Education Creates Opportunity
- (23:45) - Leadership Through Service
- (26:00) - Becoming an Insurance Rising Star
- (30:15) - Helping Independent Agencies Grow
- (31:45) - The Truth About Insurance Networks
- (35:45) - Connect with Kelly
- (36:50) - Sponsors & Closing
