That balance of Personal Touch and Technology. (LIVE from Memphis TN)

That balance of Personal Touch and Technology. (LIVE from Memphis TN)

Author: Heath Shearon May 15, 2025 Duration: 25:41

In this engaging live podcast episode from Memphis, Heath Sheeran and Riley Talbot discuss a variety of topics ranging from music and culture to the intricacies of the insurance industry. Riley shares his journey from a college athlete to a successful insurance professional, emphasizing the importance of technology and human interaction in the field. The conversation also touches on the challenges of building a business from scratch and offers valuable advice for agents and carriers navigating the evolving landscape of insurance.


  • Building a business from scratch requires a clear vision and adaptability.
  • Technology should enhance, not replace, human interaction in insurance.
  • Long-term sustainability is key for both agents and insurers.
  • A balance between technology and personal touch is essential for growth.
  • Riley emphasizes the importance of real-time data in decision-making.
  • The insurance industry is evolving, and staying ahead requires innovation.
  • Personal interests, like music and food, can enrich professional conversations.

Chapters

00:00
Welcome to Insurance Town

02:03
Exploring Music and Culture

04:54
Riley's Journey in Insurance

09:56
Building a Business from Scratch

12:52
The Role of Technology in Insurance

20:08
Advice for Agents and Carriers

22:50
Fun and Personal Insights


Heath Shearon has spent years navigating every corner of the insurance industry, and in Insurance Town, he acts as your guide through its often complex landscape. Think of each episode as a casual, informative conversation held on the front porch of a town built entirely on insurance knowledge. Heath, who jokingly refers to himself as the Mayor, doesn’t just lecture; he brings in the many friends and colleagues he’s met over his career for genuine discussions that break down real-world scenarios. You’ll hear practical advice, behind-the-scenes insights, and straightforward explanations designed for both industry newcomers and seasoned professionals. This isn't about dry theory-it's about the tangible how-to and the why behind common business and personal coverage questions. The tone is welcoming and grounded in experience, set to a bluesy soundtrack courtesy of Daddy Long Legs. Tune into this podcast for a unique blend of business education and relatable storytelling that makes the intricacies of insurance feel approachable and even engaging.
Author: Language: English Episodes: 100

Insurance Town
Podcast Episodes
This guy says he got lucky when became a Millionaire!! [not-audio_url] [/not-audio_url]

Duration: 32:12
In this episode of the Insurance Town Podcast, Mayor Heath Shearon sits down with Mike Mathweg, and they discuss how he "lucked" into becoming a Multi-millionaire through hard work and mergers and acquisitions. Whether y…
Is the technology in your agency, helping you close more deals. [not-audio_url] [/not-audio_url]

Duration: 37:28
In this episode of the Insurance Town Podcast, Mayor Heath Shearon sits down with the dynamic Keith Harrison to talk about fun in the workplace, the importance of passion, and the journey that led Keith to where he is to…
How Can Indie Agencies Leverage Tech and E&S Markets to Stand Out? [not-audio_url] [/not-audio_url]

Duration: 50:20
In this Episode the Mayor sits down with his buddy Bobby Touran, of Rainbow, the MGA built for Restaurants. The conversation covers Baabak Touran’s background, and how the 2008 financial crisis led him and his friends to…
Are you burnt out? [not-audio_url] [/not-audio_url]

Duration: 33:52
In this solo episode, the Mayor of Insurance Town tackles a challenge we can all relate to—burnout. As the end of the year approaches, workloads ramp up, and burnout can feel like it’s right around the corner. This episo…
A blueprint for agencies looking to grow...in this way... [not-audio_url] [/not-audio_url]

Duration: 45:59
On todays episode the mayor interviews good friend Eric Stien, who just finished writing his first book he says, this is a Blueprint for agencies looking to grow their agencies. He gives a lot of practical advice through…
The best tech makes great service feel effortless. [not-audio_url] [/not-audio_url]

Duration: 52:09
In this weeks episode of Insurance Town, The Mayor welcomes good buddy Patrick McBride to the show. Patrick, a seasoned insurance professional, shares his journey, experiences, and insights on the industry's evolving lan…
PIA of Texas- Hard Market Discusion ( LIVE) [not-audio_url] [/not-audio_url]

Duration: 48:39
This is a LIVE episode from the PIA of Texas Conference in San Marcos Texas ! We are discussing Hard Market with Carrie Cheeks of JenCap, Debbie Dziga of Dziga Insurance, and Michael Ley of Hawksoft WARNING : THE AUDIO I…
Unlocking Agency Potential: Tech, Growth, and Relationship Strategies [not-audio_url] [/not-audio_url]

Duration: 46:32
In this episode of Insurance Town, Heath Shearon sits down with a dynamic guest who is transforming how agencies operate. The conversation centers around leveraging technology to streamline agency operations and drive gr…
He purchased 3 agencies in one day? What? [not-audio_url] [/not-audio_url]

Duration: 1:04:09
In this weeks episide the Mayor, Heath Shearon got a chance to catch up with his good friend Holden Smith on the show. Its been 4 years since he last appeared on the show and lots have changed since then, He's grown in s…