The claims concierge?

The claims concierge?

Author: Heath Shearon April 17, 2025 Duration: 52:19

In this engaging conversation, Ben Morrow shares his journey from a nomadic childhood to his current role in the insurance industry. He discusses the challenges of balancing family life with a demanding career, the impact of personal loss on his wellness journey, and the unique bond he shares with his identical twin. Ben emphasizes the importance of trust and resilience in navigating life's ups and downs, and how his experiences have shaped his approach to personal growth and spirituality. In this conversation, Ben Morrow discusses the innovative approach of Claims Concierge in the insurance industry, focusing on enhancing the claims process for policyholders. He emphasizes the importance of building trust between agents and clients, the role of contractors, and the need for a grounded presence during claims. Morrow also addresses the challenges faced in the industry, including the need for better communication and follow-through, and highlights the significance of vulnerability in fostering relationships and providing support during difficult times.


Chapters

00:00
Spring Break and Family Life

03:00
Ben Morrow's Journey: From Childhood to Career

06:04
The Impact of Family and Personal Loss

08:55
The Twin Connection: Identity and Individuality

11:51
Wellness and Spirituality: A Lifelong Journey

14:59
Navigating Life's Challenges: Trusting the Process

20:59
Entering the Insurance Industry: A New Chapter

25:22
Claims Concierge: A New Approach to Insurance Claims

31:51
The Role of the Agent: Building Trust and Relationships

36:48
Navigating the Claims Process: A Grounded Presence

41:26
Overcoming Industry Challenges: Building Trust and Relationships

47:54
Leading with Vulnerability: The Human Side of Claims

Sponsors:
Smart Choice
Canopy Connect


Heath Shearon has spent years navigating every corner of the insurance industry, and in Insurance Town, he acts as your guide through its often complex landscape. Think of each episode as a casual, informative conversation held on the front porch of a town built entirely on insurance knowledge. Heath, who jokingly refers to himself as the Mayor, doesn’t just lecture; he brings in the many friends and colleagues he’s met over his career for genuine discussions that break down real-world scenarios. You’ll hear practical advice, behind-the-scenes insights, and straightforward explanations designed for both industry newcomers and seasoned professionals. This isn't about dry theory-it's about the tangible how-to and the why behind common business and personal coverage questions. The tone is welcoming and grounded in experience, set to a bluesy soundtrack courtesy of Daddy Long Legs. Tune into this podcast for a unique blend of business education and relatable storytelling that makes the intricacies of insurance feel approachable and even engaging.
Author: Language: English Episodes: 100

Insurance Town
Podcast Episodes
How PayPal leveraged AI and technology to transform digital payments. [not-audio_url] [/not-audio_url]

Duration: 51:49
In this captivating episode of the Insurance Town Podcast, Mayor Heath Shearon welcomes the tech-savvy and insightful Mike Todasco. Known for his rich background in innovation and technology, Mike shares his journey from…
a Minute with the Mayor [not-audio_url] [/not-audio_url]

Duration: 11:27
In this episode I just want to say thank you and to make an announcement or two !! Please take a few minutes to subscribe and download this little episode for future listen if ya want but make sure you do. We have some b…
What Happens When We Stop Hiding and start having real conversation? [not-audio_url] [/not-audio_url]

Duration: 47:48
In this episode of Insurance Town, host Heath Shearon sits down with Brenden Corr to catch up on life, career changes, and the powerful work he's doing with Project 55—a mental health initiative focused on supporting emp…
What Do Ministry and Sales Have in Common? [not-audio_url] [/not-audio_url]

Duration: 32:08
In this episode of Insurance Town, host Heath Shearon sits down with Kyle Kuest, a dynamic sales professional at Vertafore, to talk about his unique journey from ministry work to the world of insurance technology sales.…
Navigating Challenges & Driving Change in Insurance [not-audio_url] [/not-audio_url]

Duration: 31:19
In this episode of Insurance Town, Mayor Heath Shearon sits down with his good friend and insurance powerhouse, Ariel Rivera, the newly appointed President of PIA National. Ariel shares his journey, the responsibilities…
I finally understand it!  and so will you.... [not-audio_url] [/not-audio_url]

Duration: 48:32
In this episode the Mayor, interviews his new friend Caleb Burkey, and experiences a light bulb moment! We really hope you do as well. This one is a game changer on so many levels. If you want to actually understand Para…
Grit, Growth and Gumption!! [not-audio_url] [/not-audio_url]

Duration: 54:59
In this weeks episode, the mayor sits down with his good friend Tinsley English to discuss her latest book titled Grit, Growth & Gumption. But this episode is way beyond that we discuss being a leader in this service ind…
How Do You Lead Through Life’s Toughest Moments? [not-audio_url] [/not-audio_url]

Duration: 55:06
In this episode of The Insurance Town Podcast, host Heath Shearon sits down with Teresa Kitchens, a dynamic agency owner and podcaster, to explore her remarkable journey of resilience, leadership, and transformation both…