551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman!

551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman!

Author: Chris Deferio July 21, 2025 Duration: 53:38

Designing the experience is pretty much all we focus on. From the colors, textures, sounds, layouts - to the drinks themselves, people's experience is something that is born from design. If we want it to be a good one, we need to put in specific effort across many different areas. One of the areas today' encore episode guest focuses on is the building and space itself where guest drink their coffee and form opiniions that build our business or erode trust. 

Today we are re-airing a wonderful episode about designing the guest experince with Dr. Lisa Waxman PHD. 

Dr. Lisa Waxman, Ph.D. is an award winning professor and chair of the Interior Architecture + Design department at Florida State University. Her research includes topics related to the design of spaces that foster community, sustainable design, and design for special populations. She also serves on the board of directors for the Council for Interior Design Accreditation (CIDA).

Dr. Waxman has many scholarly and creative works to her name but we will be focused on one particular study "The Coffee Shop: Social and Physical factors Influencing Place Attachment"

She also has written the book, Designing Coffee Shops and Cafes for Community

Please enjoy this episode and make it your goal to take action on utilizing these insights in your cafe! 

Listen to these related episodes!

 

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If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email 

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Running a coffee shop is about so much more than pulling great shots. It's a complex dance of craft, culture, and commerce that demands a unique kind of leadership. That's the space where Keys To The Shop : Equipping Coffee Shop Leaders lives. Hosted by Chris Deferio, this podcast digs into the real, often unspoken challenges faced by owners, managers, and aspiring leaders in the specialty coffee world. Each conversation moves beyond abstract theory to deliver concrete, usable strategies you can apply directly to your operation. You'll hear from a diverse range of voices, including seasoned coffee professionals and insightful experts from other fields, all focused on the practicalities of building a thriving business. Episodes tackle the full spectrum of running a shop, from daily systems and financial health to fostering a positive team environment and developing your own skills as a leader. The aim is to provide a genuine resource for growth, whether you're looking to refine your barista program, improve your shop's profitability, or scale your vision thoughtfully. Tune in for honest discussions that equip you with more than just inspiration-they offer the tangible keys to building a better, more sustainable coffee business. This podcast understands that your passion is for coffee, but your success depends on mastering the craft of leadership.
Author: Language: English Episodes: 100

Keys To The Shop : Equipping Coffee Shop Leaders
Podcast Episodes
SHIFT BREAK: Perspectives To Help Your Productivity [not-audio_url] [/not-audio_url]

Duration: 11:24
The hustle of business creates a fear culture where operators worry about their productivity at a near constant rate. We scratch our heads over how to prevent burn-out and talk about work life balance, but what about hav…
SHIFT BREAK! How To Keep Your Customers Excited [not-audio_url] [/not-audio_url]

Duration: 13:41
We talk a lot about engaging our customers and spend time, money, and effort to try to capture their attention in a crowded market. With so many things competing for their attention, what can a coffee shop do to keep the…
598: When To Quit [not-audio_url] [/not-audio_url]

Duration: 33:57
Quitting a job is a normal part of any career. Problem is that sometimes we don't know when to quit and hang on too long to ours and even the cafe's detriment. When should you as a staff member quit? What does positive q…
SHIFT BREAK! Don't Waste Your Presence [not-audio_url] [/not-audio_url]

Duration: 11:04
Leaders have authority to make decisions, guide, delegate, affirm, coach, and grow the business and those they serve. The presence of a leader is only a benefit when that leader sees their authority as a tool for serving…
SHIFT BREAK: Making Leadership A Real Process [not-audio_url] [/not-audio_url]

Duration: 12:24
Leadership and management are things we talk a lot about, but what does it take to actually make them a real process in the cafe? Most of what is in a job description is either unreasonable and poorly though through, or…
596: 7 Reasons Why You Have High Turnover [not-audio_url] [/not-audio_url]

Duration: 39:39
Employee turnover in specialty coffee shops is the most talked about and difficult issue deal with, it has been for a long time. There are many causes for high turnover and sadly owners and managers frequently try to low…
SHIFT BREAK! Fixing My Face: Why Optics Matter in the Shop [not-audio_url] [/not-audio_url]

Duration: 12:42
I can hold an average weight business card in the furrow of my brow. Kinda proud of that. However in my career my natural resting face has inspired a lot of "interesting" assumptions. Now, to some degree, there is a limi…