Message From Chris: Explaining Key Holder Coaching Groups, Consulting, Coaching, and the Goals of KTTS Services

Message From Chris: Explaining Key Holder Coaching Groups, Consulting, Coaching, and the Goals of KTTS Services

Author: Chris Deferio August 8, 2025 Duration: 18:55

Hey everyone! I was sitting at my desk thinking about the various services and means KTTS has created to help coffee shop owners and leaders in the last 8 years. 

Seems we have grown a lot! 

From a podcast with 1,000+ episodes and 3 million+ downloads, to consulting and coaching 85+ cafes, training barista teams, speaking around the country multiple times per year for 20+years, and the latest addition, the Key Holder Coaching Groups which is in its 5th season! 

I wanted to take a moment to chat with you here, pretty informally, to explain these areas of Keys to the Shop and give you some clarity about the why behind them, what they look like, and how they help people like you. 

Below are some links that will take you to where you can learn more. But of course, the best way is always to reach out and have a conversation with me. Just email: chris@keystotheshop.com

 

Service Links: 

CONSULTING

One-on-one consulting with coffee shop owners and their leadership teams to help improve operations, people, and quality. We also help new owners and their teams open their first cafe. 

 

KEY HOLDER COACHING GROUPS

A curated space where you can bring real challenges to the table, get clear feedback, and grow alongside others who are just as invested in getting better.

If you're looking for community, clarity, and accountability to move your leadership forward, this might be the right next step for you. Click above to apply. 

 

SPEAKING 

I have been speaking at trade shows, industry organizations, coffee schools, and conducting workshops for quite a long time. Reach out if you are looking for a focused workshop for your team or need a speaker for your event. 

 

CAFE CLARITY CALLS

In these 3 one hour intensive sessions we will tackle your most pressing issues and challenges through discovering root causes, and developing clear solutions and strategies for sustainable success!

 


Click here to schedule a free discovery call:

KTTS Consulting Discovery Call

 


Social Media Links: 

Instagram: @keystotheshop

LinkedIn: Chris Deferio

 


Running a coffee shop is about so much more than pulling great shots. It's a complex dance of craft, culture, and commerce that demands a unique kind of leadership. That's the space where Keys To The Shop : Equipping Coffee Shop Leaders lives. Hosted by Chris Deferio, this podcast digs into the real, often unspoken challenges faced by owners, managers, and aspiring leaders in the specialty coffee world. Each conversation moves beyond abstract theory to deliver concrete, usable strategies you can apply directly to your operation. You'll hear from a diverse range of voices, including seasoned coffee professionals and insightful experts from other fields, all focused on the practicalities of building a thriving business. Episodes tackle the full spectrum of running a shop, from daily systems and financial health to fostering a positive team environment and developing your own skills as a leader. The aim is to provide a genuine resource for growth, whether you're looking to refine your barista program, improve your shop's profitability, or scale your vision thoughtfully. Tune in for honest discussions that equip you with more than just inspiration-they offer the tangible keys to building a better, more sustainable coffee business. This podcast understands that your passion is for coffee, but your success depends on mastering the craft of leadership.
Author: Language: English Episodes: 100

Keys To The Shop : Equipping Coffee Shop Leaders
Podcast Episodes
SHIFT BREAK! New Managers: Learning Before Changing [not-audio_url] [/not-audio_url]

Duration: 10:45
When a new manager is placed in a cafe, they often will try to change a lot of things in a bid to justify their role and/or create what they believe is the positive change they have long wanted to see as a barista. While…
553: Career Success, Hospitality, and Cafe Culture w/ Akaash Saini [not-audio_url] [/not-audio_url]

Duration: 57:57
How we grow in the coffee industry will determine how we lead and how we influence those around us. Our guest today has developed a career that has allowed him to not only grow himself into one with a broad and practical…
SHIFT BREAK! Should You Remodel or Renew Your Cafe? [not-audio_url] [/not-audio_url]

Duration: 8:52
If we change anything in the cafe, it will more likely be something related to the optics, branding, or remodeling the physical cafe in order to get that feeling like we have become different and this will usher in more…
551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman! [not-audio_url] [/not-audio_url]

Duration: 53:38
Designing the experience is pretty much all we focus on. From the colors, textures, sounds, layouts - to the drinks themselves, people's experience is something that is born from design. If we want it to be a good one, w…
SHIFT BREAK! Better Than Bad is Not Good [not-audio_url] [/not-audio_url]

Duration: 9:53
Your decisions in the business related to hiring, quality, operations etc need to be based on what is actually good for the business and the people you work with and for now. Trouble is that we often are stuck at a low l…
550: Replace These Distractions and Watch Your Cafe Grow! [not-audio_url] [/not-audio_url]

Duration: 43:27
I don't think there has been a time in the history of coffee shops where we have been so distracted by things that promise to bring value but turn out to be simply distractions. Noise vs signal, image vs substance, and s…

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