Message From Chris: Explaining Key Holder Coaching Groups, Consulting, Coaching, and the Goals of KTTS Services

Message From Chris: Explaining Key Holder Coaching Groups, Consulting, Coaching, and the Goals of KTTS Services

Author: Chris Deferio August 8, 2025 Duration: 18:55

Hey everyone! I was sitting at my desk thinking about the various services and means KTTS has created to help coffee shop owners and leaders in the last 8 years. 

Seems we have grown a lot! 

From a podcast with 1,000+ episodes and 3 million+ downloads, to consulting and coaching 85+ cafes, training barista teams, speaking around the country multiple times per year for 20+years, and the latest addition, the Key Holder Coaching Groups which is in its 5th season! 

I wanted to take a moment to chat with you here, pretty informally, to explain these areas of Keys to the Shop and give you some clarity about the why behind them, what they look like, and how they help people like you. 

Below are some links that will take you to where you can learn more. But of course, the best way is always to reach out and have a conversation with me. Just email: chris@keystotheshop.com

 

Service Links: 

CONSULTING

One-on-one consulting with coffee shop owners and their leadership teams to help improve operations, people, and quality. We also help new owners and their teams open their first cafe. 

 

KEY HOLDER COACHING GROUPS

A curated space where you can bring real challenges to the table, get clear feedback, and grow alongside others who are just as invested in getting better.

If you're looking for community, clarity, and accountability to move your leadership forward, this might be the right next step for you. Click above to apply. 

 

SPEAKING 

I have been speaking at trade shows, industry organizations, coffee schools, and conducting workshops for quite a long time. Reach out if you are looking for a focused workshop for your team or need a speaker for your event. 

 

CAFE CLARITY CALLS

In these 3 one hour intensive sessions we will tackle your most pressing issues and challenges through discovering root causes, and developing clear solutions and strategies for sustainable success!

 


Click here to schedule a free discovery call:

KTTS Consulting Discovery Call

 


Social Media Links: 

Instagram: @keystotheshop

LinkedIn: Chris Deferio

 


Running a coffee shop is about so much more than pulling great shots. It's a complex dance of craft, culture, and commerce that demands a unique kind of leadership. That's the space where Keys To The Shop : Equipping Coffee Shop Leaders lives. Hosted by Chris Deferio, this podcast digs into the real, often unspoken challenges faced by owners, managers, and aspiring leaders in the specialty coffee world. Each conversation moves beyond abstract theory to deliver concrete, usable strategies you can apply directly to your operation. You'll hear from a diverse range of voices, including seasoned coffee professionals and insightful experts from other fields, all focused on the practicalities of building a thriving business. Episodes tackle the full spectrum of running a shop, from daily systems and financial health to fostering a positive team environment and developing your own skills as a leader. The aim is to provide a genuine resource for growth, whether you're looking to refine your barista program, improve your shop's profitability, or scale your vision thoughtfully. Tune in for honest discussions that equip you with more than just inspiration-they offer the tangible keys to building a better, more sustainable coffee business. This podcast understands that your passion is for coffee, but your success depends on mastering the craft of leadership.
Author: Language: English Episodes: 100

Keys To The Shop : Equipping Coffee Shop Leaders
Podcast Episodes
SHIFT BREAK! Time Management to Beat Overwhelm [not-audio_url] [/not-audio_url]

Duration: 12:51
It's a common belief that there are not enough hours in the day to do the work that we need to get done in order to run a good coffee shop. The truth of the matter is that, more than a lack of time, this feeling is a res…
588: Prioritizing the Right Things as Your Cafe Grows [not-audio_url] [/not-audio_url]

Duration: 31:38
As a business grows, the relationships in it shift and and evolve. The double edged sword of success and growth in numbers, is a natural pulling away from paying attention to those relationships. IN the end, unless we fi…
SHIFT BREAK! Have We Made Coffee (and ourselves) Miserable? [not-audio_url] [/not-audio_url]

Duration: 14:38
In our pursuit of optimization, analysis, scientific rigor, and financial success, we may find ourselves wondering, "where is the life in all of this?" Could it be that in dissecting every inch of our business, we have i…
587: How To Apply Insights To Your Coffee Bar [not-audio_url] [/not-audio_url]

Duration: 27:50
Coffee shop insights and resources abound! We have innumerable platforms, tools, and ideas that all have a certain amount of value...if only they are adopted and applied well and consistently to your shop On today's epis…
SHIFT BREAK: Cafes, We Need To Train Harder [not-audio_url] [/not-audio_url]

Duration: 12:27
The experience of the customer day-in and day-out is often treated as a given. Something that is expected, but not something that is earned. We work to The real focus of our efforts should be on training and resourcing o…
586: How to Dial In Your Cafe [not-audio_url] [/not-audio_url]

Duration: 43:23
When we think about dialing-in, we automatically think about coffee. Changing the grind, the recipe, and other inputs and variables all to obtain an ideal outcome. Your coffee shop is not just about coffee though, and th…
584: Refining Your Retail w/ Retail Coach Wendy Batten! [not-audio_url] [/not-audio_url]

Duration: 1:01:27
In coffee shops, we don't just sell coffee. We sell a variety of retail items that are related to, support, and go with coffee and with our brand. But are we doing as good with our retail as we can be? Are leaving money…