S03E104 Using AI Voice for Better Customer Service & Profits with Adam Rossen

S03E104 Using AI Voice for Better Customer Service & Profits with Adam Rossen

Author: Marilyn Jenkins October 30, 2025 Duration: 36:33
Missed calls cost more than ad spend ever will. That’s the hard truth we unpack with criminal defense leader Adam Rossen, who rebuilt his intake around voice AI to capture late-night inquiries, route clients instantly, and deliver a consistent, empathetic first impression every time. Instead of treating intake like admin, he treats it like sales, backed by a clear strategy to become an AI-native firm across the entire client journey. We walk through the real decisions behind the shift: leavi...

Running a law firm means you're not just a lawyer anymore-you're a CEO, a marketer, and a leader steering a business through complex challenges. The Leadership In Law Podcast, hosted by Marilyn Jenkins, speaks directly to that reality. This isn't about case law; it's about the business of law. You'll hear frank conversations and practical strategies focused on growth, scaling operations, and building a practice that thrives without burning you out. Episodes tackle the unspoken hurdles firm owners face, from client acquisition and team management to cultivating a sustainable vision for success. Tune in for a blend of actionable insights and real-world stories from those who've navigated the path, offering a genuine resource for the business side of your practice. If you're looking to move beyond the day-to-day and truly lead your firm forward, this podcast provides the thoughtful perspective you need.
Author: Language: en-us Episodes: 100

Leadership In Law Podcast
Podcast Episodes
S03E149 Community for Law Firm Growth with Lawyer.com's Colleen Joyce [not-audio_url] [/not-audio_url]

Duration: 29:20
Most law firms don’t stall because they lack talent, they stall because they hesitate. Colleen Joyce, founder of Lawyer.com and the Lawyer Growth Summit, shares how she grew a simple idea into an eight-figure legal platf…
S03E148 Preparing for a Cyber Security Crisis with Josh Cook [not-audio_url] [/not-audio_url]

Duration: 40:44
A cyber attack isn’t just an IT fire to put out. It’s a business moment that tests leadership, communication, and trust. We sit down with Josh Cook, partner at Prince Lobel and former global cyber counsel for a Fortune G…
S03E146 Crushing It On Camera with Abby Walla & David Storch [not-audio_url] [/not-audio_url]

Duration: 41:55
Video is no longer optional for law firm marketing, but most attorneys still get stuck between two bad choices: rambling with no plan or reading a script until they sound like a robot. We sit down with Abby Walla and Dav…
S03E144 Building a Bold Brand with Erik Pelton [not-audio_url] [/not-audio_url]

Duration: 28:18
We sit down with trademark attorney and boutique firm owner Erik Pelton to unpack how he grew from true solo to a trusted team by flipping the traditional playbook: flat fees over hourly surprises, simple videos over pol…