S03E104 Using AI Voice for Better Customer Service & Profits with Adam Rossen

S03E104 Using AI Voice for Better Customer Service & Profits with Adam Rossen

Author: Marilyn Jenkins October 30, 2025 Duration: 36:33
Missed calls cost more than ad spend ever will. That’s the hard truth we unpack with criminal defense leader Adam Rossen, who rebuilt his intake around voice AI to capture late-night inquiries, route clients instantly, and deliver a consistent, empathetic first impression every time. Instead of treating intake like admin, he treats it like sales, backed by a clear strategy to become an AI-native firm across the entire client journey. We walk through the real decisions behind the shift: leavi...

Running a law firm means you're not just a lawyer anymore-you're a CEO, a marketer, and a leader steering a business through complex challenges. The Leadership In Law Podcast, hosted by Marilyn Jenkins, speaks directly to that reality. This isn't about case law; it's about the business of law. You'll hear frank conversations and practical strategies focused on growth, scaling operations, and building a practice that thrives without burning you out. Episodes tackle the unspoken hurdles firm owners face, from client acquisition and team management to cultivating a sustainable vision for success. Tune in for a blend of actionable insights and real-world stories from those who've navigated the path, offering a genuine resource for the business side of your practice. If you're looking to move beyond the day-to-day and truly lead your firm forward, this podcast provides the thoughtful perspective you need.
Author: Language: en-us Episodes: 100

Leadership In Law Podcast
Podcast Episodes
S03E101 Fish Where the Fish Are with Attorney Brandon Woodward [not-audio_url] [/not-audio_url]

Duration: 39:18
Handshakes feel friendly until someone stops paying. We sit down with corporate and M&A attorney Brandon Woodward to map a smarter way to build, protect, and sell a business, without losing sleep or leaving money on the…
S02E100 How a Subscription-Based Law Firm Works with Andrew Legrand [not-audio_url] [/not-audio_url]

Duration: 33:41
The billable hour has dominated legal practice for decades, but Andrew Legrand is pioneering a different approach that's transforming how entrepreneurs interact with their attorneys. As founder of Spera Law Group, Andrew…
S02E99 Practical Steps to Burnout Recovery with Charlène Gisele [not-audio_url] [/not-audio_url]

Duration: 37:54
Charlène Gisele takes us on a profound journey from high-powered litigation at Jones Day to becoming a pioneering burnout prevention specialist after witnessing her father suffer a heart attack driven by work stress. Thi…
S02E96 Giving Back to Grow and Thrive with Stacy D. Phillips [not-audio_url] [/not-audio_url]

Duration: 25:23
Family law powerhouse Stacy Phillips joins host Marilyn Jenkins to share the unfiltered truth about her remarkable four-decade journey from young attorney to nationally recognized legal leader. Unlike today's carefully m…
S02E94 The Importance of Data and PPC Marketing with Bo Royal [not-audio_url] [/not-audio_url]

Duration: 34:46
"Your data isn't just numbers, it's the blueprint for your firm's growth," explains Bo Royal, sharing hard-won wisdom from his journey from Fortune 500 advertising executive to specialized legal marketing expert. This co…
S02E93 Border Searches & AI Identification with Saul Bienenfeld [not-audio_url] [/not-audio_url]

Duration: 27:53
What happens to your digital privacy when you cross international borders? The answer might shock you. Veteran NYC criminal defense attorney Saul Bienenfeld pulls back the curtain on the murky legal landscape of border s…