The Gap Between AI Spending and AI Value

It is widely reported that a gap has emerged between enterprise spending on AI and the durable value captured from that spend. Individual employees have enthusiastically adopted coding assistants and chatbots, yet those gains do not seem to be transforming businesses at an organizational level. One of the most important questions in the tech industry today is understanding why AI is not yet delivering returns that match the investment, and what separates the small number of enterprises succeeding from the many that are not.

Scale AI is known for supplying the human-labeled data behind many frontier models. It now also builds AI applications and agents for large enterprises. That combination of working alongside frontier labs and inside enterprise deployments gives the company a rare view of why enterprise AI may be stalling.

Emily Xue is the Head of Enterprise AI at Scale AI, and previously spent over a decade at Google. In this episode, Emily joins Kevin Ball to discuss the three layers where enterprise AI breaks down, why frontier model benchmarks miss what enterprises actually need, the data foundation problem, how the most successful companies combine internal domain expertise with outside AI specialists, and more.

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