Disintegrating the Org Chart: ServiceNow’s Jacqui Canney

Disintegrating the Org Chart: ServiceNow’s Jacqui Canney

Author: MIT Sloan Management Review April 7, 2026 Duration: 34:34
In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work. She emphasizes that successful adoption of artificial intelligence requires strong change management, workforce training, and a focus on talent — not just technology — including companywide AI skill assessments and personalized learning paths. Tune in to learn why Jacqui sees AI as a human capital opportunity. Read the episode transcript here. *Please take our listener survey: ⁠⁠mitsmr.com/podcastsurvey⁠⁠ It's short — we promise! — and all respondents will receive a free MIT SMR article collection, "Maximizing the Value of Generative AI." Guest bio: Jacqui Canney is the chief people and AI enablement officer at ServiceNow, where she leads the enterprise software company’s talent strategies for improving employees experience and preparing them for the future workforce through the use of technology and generative AI. Before joining ServiceNow in 2021, Canney served as chief people officer at WPP and Walmart. She previously worked at Accenture for 25 years. Canney currently sits on the board of directors for food delivery platform Wonder and nonprofit Project Healthy Minds. She’s also on the Institute for Corporate Productivity’s Chief HR Officer Board and Boston College’s board of trustees, and she cochairs the Boston College Wall Street Business Leadership Council. Me, Myself, and AI is a podcast produced by MIT Sloan Management Review and hosted by Sam Ransbotham. It is engineered by David Lishansky and produced by Allison Ryder. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. ME, MYSELF, AND AI® is a federally registered trademark of Massachusetts Institute of Technology. All rights reserved.

Ever wondered how some organizations manage to turn artificial intelligence from a buzzword into a genuine engine for growth, while others struggle to move beyond the pilot phase? Me, Myself, and AI, a production from MIT Sloan Management Review, goes straight to the source to find out. Instead of theoretical discussions, this podcast features candid conversations with the people who are actually building and implementing AI systems at scale. You'll hear directly from leaders at prominent companies like YouTube, Cisco, and Hugging Face as they recount their journeys-not just the polished successes, but the real-world challenges, strategic decisions, and sometimes surprising lessons learned along the way. Each episode digs into the practicalities of creating measurable business value, cutting through the noise to reveal what effective AI leadership and integration truly look like. It’s a focused exploration for anyone in technology, business, or education who wants to understand the human and operational stories behind the algorithms. Tune in for an unvarnished look at the future being built, one practical application at a time.
Author: Language: English Episodes: 100

Me, Myself, and AI
Podcast Episodes
Driving Manufacturing Efficiency With AI: Pirelli’s Daniele Petecchi [not-audio_url] [/not-audio_url]

Duration: 25:30
Daniele Petecchi didn’t realize how complex the process of producing tires was until he joined Pirelli, a company that’s been in the business of manufacturing tires for more than 150 years. But now, as head of data manag…
Bonus Episode: Artificial Intelligence Podcasts With Jennifer Strong [not-audio_url] [/not-audio_url]

Duration: 28:58
While Me, Myself, and AI is on winter break, we hope you enjoy this episode. Jennifer Strong, longtime journalist and creator of the SHIFT podcast, joins Sam and Shervin to talk about their favorite Me, Myself, and AI ep…
Bonus Episode: Generative AI Trends for 2024 With Tom Davenport [not-audio_url] [/not-audio_url]

Duration: 29:49
While Me, Myself, and AI is on winter break, we hope you enjoy this episode. Tom Davenport, President’s Distinguished Professor of Information Technology and Management at Babson College, joins Sam and Shervin to talk ab…
Making Magic With Gen AI: Capital One’s Prem Natarajan [not-audio_url] [/not-audio_url]

Duration: 28:53
Growing up in a multilingual community, Prem Natarajan became interested in language at a young age. Eventually that interest, aptitude, and curiosity translated into an interest in machine learning and technical develop…
AI on Mars: NASA’s Vandi Verma [not-audio_url] [/not-audio_url]

Duration: 26:44
When Vandi Verma saw the Spirit and Opportunity rovers land on Mars while she was working toward a Ph.D. in robotics, it set her on a path toward working at NASA in space exploration., Perhaps unsurprisingly, today, as c…
Operational Safety With AI: Chevron's Ellen Nielsen [not-audio_url] [/not-audio_url]

Duration: 35:13
Ellen Nielsen, Chevron’s first chief data officer, sees data as the common thread throughout a career that has spanned systems, digital data, procurement, and supply chain. In her current role, she applies what she’s lea…