Technology as a Force for Good: Salesforce’s Paula Goldman

Technology as a Force for Good: Salesforce’s Paula Goldman

Author: MIT Sloan Management Review November 30, 2021 Duration: 27:35
Paula Goldman has been a passionate advocate for the responsible use of technology for her entire career. Since joining Salesforce as its first chief ethical and humane use officer, she’s helped the company design and build technology solutions for its customers, with a focus on ethics, fairness, and responsible use. In this episode, Paula joins hosts Sam and Shervin to discuss her specific role leading the ethical development of technology solutions, as well as the role technology companies play in society at large. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: Paula Goldman is Salesforce’s first chief ethical and humane use officer. In her role, she leads Salesforce in creating a framework to build and deploy ethical technology that optimizes social benefit. Previously, Goldman served as vice president, global lead, for the Tech and Society Solutions Lab at Omidyar Network, a social impact investment firm established by eBay founder Pierre Omidyar. Goldman also served as the global lead for impact investing, where she created and led Omidyar Network’s global efforts to build the impact investing movement through its investment portfolio, industry partnerships, and thought leadership. Goldman earned a Ph.D. from Harvard University, a master’s degree in public affairs from Princeton, and a bachelor’s degree with highest honors from the University of California, Berkeley. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Ever wondered how some organizations manage to turn artificial intelligence from a buzzword into a genuine engine for growth, while others struggle to move beyond the pilot phase? Me, Myself, and AI, a production from MIT Sloan Management Review, goes straight to the source to find out. Instead of theoretical discussions, this podcast features candid conversations with the people who are actually building and implementing AI systems at scale. You'll hear directly from leaders at prominent companies like YouTube, Cisco, and Hugging Face as they recount their journeys-not just the polished successes, but the real-world challenges, strategic decisions, and sometimes surprising lessons learned along the way. Each episode digs into the practicalities of creating measurable business value, cutting through the noise to reveal what effective AI leadership and integration truly look like. It’s a focused exploration for anyone in technology, business, or education who wants to understand the human and operational stories behind the algorithms. Tune in for an unvarnished look at the future being built, one practical application at a time.
Author: Language: English Episodes: 100

Me, Myself, and AI
Podcast Episodes
Bonus Episode: How Encouraging AI Use Will Benefit Your Organization [not-audio_url] [/not-audio_url]

Duration: 22:45
While Me, Myself, and AI is on winter break, we hope you enjoy this bonus episode excerpted from an MIT Sloan Management Review-BCG webinar based on our 2022 research report, "Achieving Individual — and Organizational —…
Bonus Episode: Learn to Make the Most of Your Relationship With AI [not-audio_url] [/not-audio_url]

Duration: 25:11
While Me, Myself, and AI is on winter break, we hope you enjoy this bonus episode excerpted from an MIT Sloan Management Review-BCG webinar based on our 2020 research report, "Expanding AI's Impact With Organizational Le…
Digital First, Physical Second: Wayfair’s Fiona Tan [not-audio_url] [/not-audio_url]

Duration: 23:16
With a background in building enterprise platforms for organizations, including Oracle and Walmart, Wayfair CTO Fiona Tan oversees all of the technology initiatives for the Boston-based e-commerce company. As the home fu…
Investing in the Last Mile: PayPal’s Khatereh Khodavirdi [not-audio_url] [/not-audio_url]

Duration: 29:24
Khatereh (KK) Khodavirdi is focused on using AI to create better customer experiences — a process she compares to creating an “AI Legoland,” in which various technology components fit together to build cohesive solutions…
The Three Roles of the Chief Data Officer: ADP’s Jack Berkowitz [not-audio_url] [/not-audio_url]

Duration: 24:43
As chief data officer of payroll and benefits management company ADP, Jack Berkowitz has three primary responsibilities. One is to oversee the organization’s data overall, ensuring that functions like data governance, se…
From Data to Wisdom: Novo Nordisk’s Tonia Sideri [not-audio_url] [/not-audio_url]

Duration: 26:50
Tonia Sideri was a data scientist herself before taking on her role as head of Novo Nordisk’s AI and Analytics Center of Excellence. Now she’s putting her experience to use helping the Danish pharmaceutical company in it…
Big Data in Agriculture: Land O’Lakes’ Teddy Bekele [not-audio_url] [/not-audio_url]

Duration: 21:12
You might have seen Land O’Lakes’ dairy products on store shelves without giving much thought to how they got there, but that’s something CTO Teddy Bekele thinks about every day. While the farmers and agricultural retail…
Inventing the Beauty of the Future: L’Oréal’s Stéphane Lannuzel [not-audio_url] [/not-audio_url]

Duration: 19:24
Stéphane Lannuzel has worked in the beauty industry for 15 years and now directs the Beauty Tech program at L’Oréal. His team uses artificial intelligence to improve customer experience in a variety of ways, including he…