A Front Row Seat to California’s Child Support Programs (Pt. 1)

A Front Row Seat to California’s Child Support Programs (Pt. 1)

Author: NCSEA September 10, 2025 Duration: 55:14

On today’s program, join Scott Eder (Courtland Consulting) as he is joined by four professionals from California’s childsupport programs, for the first of a two-part conversation.  With Scott are  Rick Alvarado, Joy Adkins, Debra Houston andJoAnna Bojorquez.  They talk about what it’s like to provide child support services in the state of California from a front-line view and assisting the clients that they are serving.  Hear about some of the challenges that they face in the office, dispelling the stereotypes of child support, as well as what really matters.


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 50

NCSEA On Location
Podcast Episodes
Meet the NCSEA 2025 Scholarship Awardees [not-audio_url] [/not-audio_url]

Duration: 42:13
Join Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services as they talk with the NCSEA 2025 Scholarship Awardees. Joining Pat and Brandi from Illinois are Tatiana Christo…
Heart, Hustle and a Whole Lot of Wisdom: Welcome to the Peach State [not-audio_url] [/not-audio_url]

Duration: 41:48
Today, Scott Eder (Courtland Consulting) heads downvirtually, to the Peach State, Georgia, where he sits down with Janet Jones, a frontline caseworker with the Georgia Division of Child Support Services. Janet brings hea…
No Blame, No Shame: Real Conversations (Pt. 2) [not-audio_url] [/not-audio_url]

Duration: 51:32
On today’s program, Tim Lightner (eWorld EnterpriseSolutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), co-host the second installment of a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin F…
No Blame, No Shame: Real Conversations (Pt. 1) [not-audio_url] [/not-audio_url]

Duration: 45:31
On today’s program, join Tim Lightner (eWorld Enterprise Solutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), as they co-host a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charl…
Re-Entry from Incarceration: The Complexities and Challenges [not-audio_url] [/not-audio_url]

Duration: 43:15
On today’s podcast, Scott Eder (Courtland Consulting) sitsdown with James Younge (Manager, Networking for Jobs Program, Philadelphia County Court of Common Pleas, Domestic Relations Division). They continue a conversatio…
AUG in the ATL:  A Preview of the 2025 NCSEA Leadership Symposium [not-audio_url] [/not-audio_url]

Duration: 36:43
This week’s On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the N…
Combining Human Talents with Professional Skills in Child Support [not-audio_url] [/not-audio_url]

Duration: 36:28
On today’s program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O’Donnell of YoungWilliams, Mary Ann share…