Inside Child Support: Caseworker Stories from Michigan

Inside Child Support: Caseworker Stories from Michigan

Author: NCSEA April 30, 2025 Duration: 57:59

On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michigan. Helen shares her journey through the evolving landscape of child support, from managing caseloads and leading teams to contributing to statewide initiatives aimed at improving outcomes for Michigan families. Whether you are new to child support, or a seasoned professional, Helen's reflections and sharp wit offer both practical wisdom and heart.


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
A Front Row Seat to California’s Child Support Programs (Pt. 1) [not-audio_url] [/not-audio_url]

Duration: 55:14
On today’s program, join Scott Eder (Courtland Consulting) as he is joined by four professionals from California’s childsupport programs, for the first of a two-part conversation. With Scott are Rick Alvarado, Joy Adkins…
NCSEA 2025 Innovative Partnership & Collaboration Award [not-audio_url] [/not-audio_url]

Duration: 22:52
On Location brings you a conversation with representatives of the NCSEA 2025 Innovative Partnership and Collaboration Award. Pat O’Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement S…
The NCSEA 2025 Emerging Leader Awardee [not-audio_url] [/not-audio_url]

Duration: 16:18
Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services continue to highlight the NCSEA awardees, Antolette Vinson.Antolette Vinson, Child Support Specialist Supervisor, Di…
The NCSEA 2025 Program Awareness Awardee [not-audio_url] [/not-audio_url]

Duration: 19:03
On today’s program, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services are pleased to highlight another NCSEA awardee, Emerging Leader Awardee, Shannon Longino. Shanno…
NCSEA 2025 Outstanding Leader [not-audio_url] [/not-audio_url]

Duration: 33:38
Pat O’Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement Services were very excited about talking with Phyllis Nance, the NCSEA 2025 Outstanding Leader Awardee. Phyllis currently serv…
Ann Marie Ruskin Child Support Leadership Award Podcast [not-audio_url] [/not-audio_url]

Duration: 51:55
Join Pat O’Donnell of YoungWilliams and Brandi Gallebo ofFrankin County Child Support Enforcement Services for a very special episode of On Location where we honor the legacy of Ann Marie Ruskin through the Ann Marie Rus…
Meet the NCSEA 2025 Scholarship Awardees [not-audio_url] [/not-audio_url]

Duration: 42:13
Join Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services as they talk with the NCSEA 2025 Scholarship Awardees. Joining Pat and Brandi from Illinois are Tatiana Christo…
Heart, Hustle and a Whole Lot of Wisdom: Welcome to the Peach State [not-audio_url] [/not-audio_url]

Duration: 41:48
Today, Scott Eder (Courtland Consulting) heads downvirtually, to the Peach State, Georgia, where he sits down with Janet Jones, a frontline caseworker with the Georgia Division of Child Support Services. Janet brings hea…
No Blame, No Shame: Real Conversations (Pt. 2) [not-audio_url] [/not-audio_url]

Duration: 52:01
On today’s program, Tim Lightner (eWorld EnterpriseSolutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), co-host the second installment of a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin F…
No Blame, No Shame: Real Conversations (Pt. 1) [not-audio_url] [/not-audio_url]

Duration: 45:31
On today’s program, join Tim Lightner (eWorld Enterprise Solutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), as they co-host a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charl…