Mastering Our Dialogue: Constructively Navigating Sometimes Difficult Conversations

Mastering Our Dialogue: Constructively Navigating Sometimes Difficult Conversations

Author: NCSEA April 10, 2024 Duration: 39:11

How can you constructively navigate sometimes difficult conversations?  Coming to you from Illinois and California, join Emily Jernigan of California Department of Child Support Services and Pat O’Donnell of YoungWilliams as they discuss the importance of Crucial Conversations with Jasper Jacobs, Training Facilitator from the California Department of Child Support Services – Training and Development Unit.  As we continue our personal and professional development journeys, the tools and techniques described will help us “Master Our Dialogue”.  Listen to learn more …


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
Inside Child Support: Caseworker Stories from Michigan [not-audio_url] [/not-audio_url]

Duration: 57:59
On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michi…
Inside Child Support: Caseworker Stories from Ohio [not-audio_url] [/not-audio_url]

Duration: 30:32
What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she…
Navigating Military Child Support: Legal Insights with Kris Hilscher [not-audio_url] [/not-audio_url]

Duration: 48:50
Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris H…
Holistic Family Supports: A Discussion with Lilly James [not-audio_url] [/not-audio_url]

Duration: 32:41
On today’s program, Tim Lightner (eWorld Enterprise Solutions) has the privilege to talk with Lilly James, Director of the Child Support Enforcement Program for the Nez Perce Tribal Court. Lilly was a featured plenary sp…